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  1. Jira Service Management Cloud
  2. JSDCLOUD-1545

Public Sign Up for an Account on Base Portal URL

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      When signing into the Customer Portal the default location for customer Login is

      • https://<INSTANCE NAME>.atlassian.net/servicedesk/customer/user/login?destination=portals

      However when Public Sign Up is enabled the Sign up for an account is not available at this location and is only located on the specific portal that Public sign up is enabled for even if there is only one service desk portal.

      Suggestion:

      Add sign up for an Account link to base service desk login page.

      Workaround:

      please refer to this knowledge-base article: Locating The Service Desk Portal URL For Public Sign UP

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-1388 Add public signup to portal of portals (Help Center)

          • Closed
          is related to

          Suggestion - JSDSERVER-1545 Public Sign Up for an Account on Base Portal URL

          • Closed

          Activity

            People

              Unassigned Unassigned
              emccutcheon Earl McCutcheon
              Votes:
              18 Vote for this issue
              Watchers:
              14 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: