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  1. Jira Service Management Data Center
  2. JSDSERVER-1545

Public Sign Up for an Account on Base Portal URL

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      When signing into the Customer Portal the default location for customer Login is

      • https://<INSTANCE NAME>.atlassian.net/servicedesk/customer/user/login?destination=portals

      However when Public Sign Up is enabled the Sign up for an account is not available at this location and is only located on the specific portal that Public sign up is enabled for even if there is only one service desk portal.

      Suggestion:

      Add sign up for an Account link to base service desk login page.

      Workaround:

      please refer to this knowledge-base article: Locating The Service Desk Portal URL For Public Sign UP

        1. Portal_screenshot.png
          Portal_screenshot.png
          49 kB

              Unassigned Unassigned
              emccutcheon Earl McCutcheon
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                Created:
                Updated:
                Resolved: