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  1. Jira Service Management Data Center
  2. JSDSERVER-153

Can't attach file in Internet Explorer 8 & 9

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      When you try to upload a picture in Internet Explorer 8 you get the following error message:

      File name cannot contain the character '\'

      We are running JIRA in the internal network and then the Internet Explorer detects it as Intranet site.

      The workaround from JRA-31719 works but it is not a good solution

      In the IE9 client, disable the "Include local directory path when uploading files to a server". By default this is disabled.

      Please try to fix the problem in general.

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            [JSDSERVER-153] Can't attach file in Internet Explorer 8 & 9

            Christopher Friedberg added a comment -

            This issue has not been fixed. We are on 2.2 for the service desk. Once the file is chosen the button to submit it is not enabled.

            Christopher Friedberg added a comment - This issue has not been fixed. We are on 2.2 for the service desk. Once the file is chosen the button to submit it is not enabled.

            Andrea LaPlume added a comment -

            This issue is not fixed.

            We are using Service Desk 2.3-OD-07-004-D20150120T083618 and this is still an issue for us. We need to be able to deploy this where our clients can attach things using IE 9. Can you please provide an update on when this will be fixed.

            Andrea LaPlume added a comment - This issue is not fixed. We are using Service Desk 2.3-OD-07-004-D20150120T083618 and this is still an issue for us. We need to be able to deploy this where our clients can attach things using IE 9. Can you please provide an update on when this will be fixed.

            Michael Ruflin added a comment -

            Fixed in upcoming Service Desk 1.2

            Note that the configuration flag causing the problem is available in all IE versions (including IE 10 on Windows 8), but due to a different code path being used (ajax upload instead of form post) it only affects IE8 and IE9.

            Michael Ruflin added a comment - Fixed in upcoming Service Desk 1.2 Note that the configuration flag causing the problem is available in all IE versions (including IE 10 on Windows 8), but due to a different code path being used (ajax upload instead of form post) it only affects IE8 and IE9.

              Unassigned Unassigned
              4e81381d415c Tim Eddelbüttel
              Affected customers:
              0 This affects my team
              Watchers:
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                Created:
                Updated:
                Resolved: