Problem

The customer is looking to display JSM Cloud asset data in Confluence DC using asset macro. * Display of asset data from JSM DC to Confluence DC works.

• Display of asset data from JSM cloud to Confluence DC does not work.

The asset macro from Confluence DC is trying to reach the below endpoint in Jira ( both cloud and DC)
<BaseUrlofJira>rest/insight/1.0/objectschema/list * The above JSM DC to Confluence DC endpoint works fine and fetches the object schema list, but with JSM cloud, it fails.

 
I have replicated the issue between JSM Cloud to Confluence DC
JSM DC to Confluence DC 

• Created on-prem confluence and Jira/JSM .
• Created object schema in JSM

• Confluence assets table using asset macro :

• The on-prem- integration works fine with Jira asset and Confluence.

JSM CLOUD  to Confluence DC  

• On-prem Confluence has been linked to Jira cloud

• Confluence to Jira - application Tunneled link

• In Confluence DC Assest macro linked to Jira cloud

• Jira cloud asset:
  • https://srinivastest.atlassian.net/jira/servicedesk/assets/object-schema/3?typeId=13&view=list

• Confluence asset macro is calling this rest call to get object schema and is unable to get a response, the current response is 404
  • https://srinivastest.atlassian.net/rest/insight/1.0/objectschema/list
• It looks like the on-prem to Jira cloud OBject schema list is not working.

• On-prem works fine with the same URI
  • https://instenv-284003-fn0m.instenv.internal.atlassian.com/rest/insight/1.0/objectschema/list

 Workaround

N/A