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Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-15155

'Add Comment' redirects to a new page and add attachment button disappears when clicked

    • Icon: Suggestion Suggestion
    • Resolution: Not a bug
    • None
    • Issue View
    • None
    • 14
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Issue Summary

      In JSM Project, when user clicks on Add comment, it takes user to new link. The issue is observed in JSM 5.x version.

      This is reproducible on Data Center: (yes) / (no): Yes

      Steps to Reproduce

      1. Disable service-desk-comment-field module under Jira Service Management plugin.
      2. Open a JSM Ticket
      3. Click on 'Add comment'
      4. It is redirected to a new page (Url) with only comment section showing up in the page.

      Expected Results

      When Clicked on 'Add Comment' it expands the comment section in the same page (url) and attachment button should give user option to select file and 'Upload'

      Actual Results

      When Clicked on 'Add Comment', it is redirected to a new page (Url) with only comment section showing up in the page and when click on Attachment button it disappears.

      Workaround

      Change 1

      Enable the comment on the issue view page

      Location:
      atlassian-jira/WEB-INF/classes/templates/plugin/comment/addcomment.vm

      Before:

      #enable_html_escaping()
      <div id="addcomment" class="module#if($isStickyCommentEnabled) sticky#end" data-sticky-comment-enabled="${isStickyCommentEnabled}">
          ${commentHtml}
          #if($shouldAttachAddCommentEventHandler)
              <jira-create-comment-form></jira-create-comment-form>
          #end
      </div> 

      After:

      #enable_html_escaping()
      <div id="addcomment" class="module#if($isStickyCommentEnabled) sticky#end" data-sticky-comment-enabled="${isStickyCommentEnabled}">
          ${commentHtml}
          <jira-create-comment-form></jira-create-comment-form>
      </div>

      Change 2

      Keep the popup in the same position

      Location:

      atlassian-jira/includes/ajs/layer/InlineLayer-min.js

      Before:

      scroll:function(){this.setPosition()}

      After:

      scroll:function(){if(this.$content[0].id === "commentLevel"){return};this.setPosition()}

        1. str-1.mov
          42.19 MB

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Data Center'
            1. Jira Service Management Data Center
            2. JSDSERVER-15155

            'Add Comment' redirects to a new page and add attachment button disappears when clicked

              • Icon: Suggestion Suggestion
              • Resolution: Not a bug
              • None
              • Issue View
              • None
              • 14
              • 1
              • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

                Issue Summary

                In JSM Project, when user clicks on Add comment, it takes user to new link. The issue is observed in JSM 5.x version.

                This is reproducible on Data Center: (yes) / (no): Yes

                Steps to Reproduce

                1. Disable service-desk-comment-field module under Jira Service Management plugin.
                2. Open a JSM Ticket
                3. Click on 'Add comment'
                4. It is redirected to a new page (Url) with only comment section showing up in the page.

                Expected Results

                When Clicked on 'Add Comment' it expands the comment section in the same page (url) and attachment button should give user option to select file and 'Upload'

                Actual Results

                When Clicked on 'Add Comment', it is redirected to a new page (Url) with only comment section showing up in the page and when click on Attachment button it disappears.

                Workaround

                Change 1

                Enable the comment on the issue view page

                Location:
                atlassian-jira/WEB-INF/classes/templates/plugin/comment/addcomment.vm

                Before:

                #enable_html_escaping()
                <div id="addcomment" class="module#if($isStickyCommentEnabled) sticky#end" data-sticky-comment-enabled="${isStickyCommentEnabled}">
                    ${commentHtml}
                    #if($shouldAttachAddCommentEventHandler)
                        <jira-create-comment-form></jira-create-comment-form>
                    #end
                </div> 

                After:

                #enable_html_escaping()
                <div id="addcomment" class="module#if($isStickyCommentEnabled) sticky#end" data-sticky-comment-enabled="${isStickyCommentEnabled}">
                    ${commentHtml}
                    <jira-create-comment-form></jira-create-comment-form>
                </div>

                Change 2

                Keep the popup in the same position

                Location:

                atlassian-jira/includes/ajs/layer/InlineLayer-min.js

                Before:

                scroll:function(){this.setPosition()}

                After:

                scroll:function(){if(this.$content[0].id === "commentLevel"){return};this.setPosition()}

                  1. str-1.mov
                    42.19 MB

                        Unassigned Unassigned
                        072fabfd41a3 Shreekesh Mohan
                        Votes:
                        12 Vote for this issue
                        Watchers:
                        11 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            072fabfd41a3 Shreekesh Mohan
                            Votes:
                            12 Vote for this issue
                            Watchers:
                            11 Start watching this issue

                              Created:
                              Updated:
                              Resolved: