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  1. Jira Data Center
  2. JRASERVER-74568

Clicking add comment before the Jira page loads, causes the text box to open as a new page.

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • None
    • 9.0.0, 9.2.0, 9.4.0, 9.3.1, 9.4.5
    • Issue - Comments
    • 9
    • 15
    • Severity 3 - Minor
    • 1
    • Hide
      Atlassian Update – 01 August 2024

      Dear Customers,

      We're happy to announce that this issue is fixed in 9.4.25 and 9.12.12 release.

      Previously, functionality responsible for inlining comment was loaded too late and was causing frustration when using slow network.

      With the fix, the functionality is now loaded as a critical resource and is prioritized. While there still might be very tiny window where issue can occur, the time for comment button to become operational is significantly smaller.

      Best regards,

      Artur Falborski
      Jira DC Software Engineer

      Show
      Atlassian Update – 01 August 2024 Dear Customers, We're happy to announce that this issue is fixed in 9.4.25 and 9.12.12 release. Previously, functionality responsible for inlining comment was loaded too late and was causing frustration when using slow network. With the fix, the functionality is now loaded as a critical resource and is prioritized. While there still might be very tiny window where issue can occur, the time for comment button to become operational is significantly smaller. Best regards, Artur Falborski Jira DC Software Engineer

      Issue Summary

      If you load into an issue in a Software or Business project, and click 'Add Comment' before the page fully loads, this will cause the Add comment text to open as a new page, with the URL BASEURL/secure/AddComment!default.jspa?id=<XXXX>)

      Once a comment is added it takes you back to the issue as normal.

      If you wait for the page to load fully, then it will create the add comment text box at the bottom of the page as normal.

      This is reproducible on Data Center: Yes

      Steps to Reproduce

      1. Load into an issue
      2. Click add comment, before the page has fully loaded
      3. Add comment should load as a new page

      Expected Results

      I expect the add comment box to always created at the bottom of an issue, instead of a new page

      Actual Results

      The Add comment goes to a new page.

      Workaround

      Currently the only workaround is to make sure the Jira page is fully loaded, before adding comments.

              d996197e70d9 Artur Falborski
              7550ef5838c5 Tom Offin
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                Created:
                Updated:
                Resolved: