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Details

Type: Bug
Resolution: Unresolved
Priority: Low
Fix Version/s: None
Affects Version/s: 9.0.0, 9.2.0, 9.4.0, 9.3.1, 9.4.5
Component/s: Issue - Comments
Labels:
- pse-request

Introduced in Version:
9
Support reference count:
15
Symptom Severity:
Severity 3 - Minor
UIS:
2
Bug Fix Policy:
View Atlassian Server bug fix policy
Current Status:

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Atlassian Update – 23 January 2024

Dear Customers,

Thank you for taking the time to file and comment on this issue. Feedback like yours helps us release valuable Jira features that solve problems for a greater customer base. To that end, we aim to keep our issues up-to-date so they accurately reflect current customer needs. Based on the impact, we’ve decided to move this issue to our short-term backlog.

Please continue watching this ticket for future updates and changes in the timeline that impacts your work.

Best regards,

Artur Falborski
Jira DC Software Engineer

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Atlassian Update – 23 January 2024 Dear Customers, Thank you for taking the time to file and comment on this issue. Feedback like yours helps us release valuable Jira features that solve problems for a greater customer base. To that end, we aim to keep our issues up-to-date so they accurately reflect current customer needs. Based on the impact, we’ve decided to move this issue to our short-term backlog. Please continue watching this ticket for future updates and changes in the timeline that impacts your work. Best regards, Artur Falborski Jira DC Software Engineer

Description

Issue Summary

If you load into an issue in a Software or Business project, and click 'Add Comment' before the page fully loads, this will cause the Add comment text to open as a new page, with the URL BASEURL/secure/AddComment!default.jspa?id=<XXXX>)

Once a comment is added it takes you back to the issue as normal.

If you wait for the page to load fully, then it will create the add comment text box at the bottom of the page as normal.

This is reproducible on Data Center: Yes

Steps to Reproduce

Load into an issue
Click add comment, before the page has fully loaded
Add comment should load as a new page

Expected Results

I expect the add comment box to always created at the bottom of an issue, instead of a new page

Actual Results

The Add comment goes to a new page.

Workaround

Currently the only workaround is to make sure the Jira page is fully loaded, before adding comments.

Attachments

Issue Links

is related to

JSDSERVER-12205 Clicking add comment before the Jira page loads, causes the text box to open as a new page - Regression of bug JSDSERVER-11937, fixed in 5.3.0

Closed

JSDSERVER-15155 'Add Comment' redirects to a new page and add attachment button disappears when clicked

Closed

relates to

JRASERVER-76285 Canned response is missing on redirected add comment page when clicking on add comment button

Gathering Impact

JRASERVER-75723 Clicking on "Assign" before an issue fully loads causes the dialog box to open in a new page

Long Term Backlog

is resolved by: MNSTR-7158 Loading...

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(17 mentioned in)

Activity

People

Assignee:: Unassigned

Reporter:: Tom Offin

Votes:: 19 Vote for this issue

Watchers:: 23 Start watching this issue

Dates

Created:: 01/Dec/2022 2:56 PM

Updated:: 07/May/2024 3:03 PM