Issue Summary

If you load into an issue in Service project, and click 'Add Comment' this will cause the Add comment text to open as a new page, with the URL BASEURL/secure/AddComment!default.jspa?id=<XXXX>)

On that new add comment page Canned responses icon is missing. This bug seems to be the result of a bug JRASERVER-74568

This is reproducible on Data Center: Yes

Steps to Reproduce

1. Load into an issue
2. Click Add Comment,
3. Add comment should load as a new page.
4. The new add comment page will have the canned response icon missing. ( I have noticed that after a fresh install for first time icon was there but later on it was not visible)

Expected Results

I expect the add comment box to have the canned responses icon available. 

Actual Results

The Add comment box doesn't have a canned response icon.

Workaround

Currently, the only workaround is to use Click add comment at the bottom of the issue page.