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  1. Jira Service Management Data Center
  2. JSDSERVER-11937

The Add Comment button on issues redirects to a different comment page

      Issue Summary

      When clicking the ADD Comment button of a JSM issue, instead of opening a pop window or simply opening the comment box below, JSM is redirecting to a new window with a different URL such as http://localhost:8510/j510/secure/AddComment!default.jspa?id=10037

      Steps to Reproduce

      1. Open any JSM issue
      2. Click on the Add Comment button

      Expected Results

      Open a comment box on the same page. Screen Recording 2022-08-22 at 19.13.02.mov

      Actual Results

      Jira redirects to a different page to comment. Screen Recording 2022-08-22 at 19.13.27.mov

      The below WARN is thrown in the atlassian-jira.log file:

      2022-08-22 19:22:36,193-0300 http-nio-8510-exec-18 WARN admin 1162x773x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:36,195-0300 http-nio-8510-exec-18 WARN admin 1162x773x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:36,195-0300 http-nio-8510-exec-18 WARN admin 1162x773x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:36,195-0300 http-nio-8510-exec-18 WARN admin 1162x773x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:36,195-0300 http-nio-8510-exec-18 WARN admin 1162x773x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:36,195-0300 http-nio-8510-exec-18 WARN admin 1162x773x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:36,195-0300 http-nio-8510-exec-18 WARN admin 1162x773x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:36,195-0300 http-nio-8510-exec-18 WARN admin 1162x773x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:39,584-0300 http-nio-8510-exec-4 WARN admin 1162x783x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:39,585-0300 http-nio-8510-exec-4 WARN admin 1162x783x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:39,585-0300 http-nio-8510-exec-4 WARN admin 1162x783x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:39,585-0300 http-nio-8510-exec-4 WARN admin 1162x783x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:39,585-0300 http-nio-8510-exec-4 WARN admin 1162x783x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:39,585-0300 http-nio-8510-exec-4 WARN admin 1162x783x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:39,585-0300 http-nio-8510-exec-4 WARN admin 1162x783x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:39,585-0300 http-nio-8510-exec-4 WARN admin 1162x783x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 

      Workaround

      Instead of clicking the Add Comment button, simply click on the comment box to type the comments. Screen Recording 2022-08-22 at 19.18.04.mov

            [JSDSERVER-11937] The Add Comment button on issues redirects to a different comment page

            Ferrason Andreaa added a comment - - edited

            My problem has been word hurdle resolved

            Ferrason Andreaa added a comment - - edited My problem has been word hurdle  resolved

            Problem appears also for our Service Desk in Jira Software 9.4.11 / Jira Service Management 5.4.11

            Sebastian Olejek added a comment - Problem appears also for our Service Desk in Jira Software 9.4.11 / Jira Service Management 5.4.11

            Some of our users are also experiencing this issue  with Jira Server 9.4.2

            Loïc Dewerchin added a comment - Some of our users are also experiencing this issue  with Jira Server 9.4.2

            This might be a related issue: JRASERVER-74568

            Tim Eddelbüttel added a comment - This might be a related issue: JRASERVER-74568

            We're seeing a similar issue but the comment box is not available. Only the Add Comment button. 9.4.7/5.4.7

            Jordan Herther added a comment - We're seeing a similar issue but the comment box is not available. Only the Add Comment button. 9.4.7/5.4.7

            will this be fixed or not ???

            Kerstin Hebel added a comment - will this be fixed or not ???

            This is not fixed. It still happens on 9.4.6 and 5.4.6.

            Mike Schultz added a comment - This is not fixed. It still happens on 9.4.6 and 5.4.6.

            Have verified same in Jira 9.4.5 / JSM 5.4.5. But workaround is not possible.

            Andreas Åhman added a comment - Have verified same in Jira 9.4.5 / JSM 5.4.5. But workaround is not possible.

            kdickason added a comment -

            kdickason added a comment - This is now being tracked in https://jira.atlassian.com/browse/JSDSERVER-11937

            kdickason added a comment -

            This is happening to my team on Jira Data Center version 9.4.4 and Jira Service Management 5.4.4!!! 

            kdickason added a comment - This is happening to my team on Jira Data Center version 9.4.4 and Jira Service Management 5.4.4!!! 

              mma Martin Ma
              85117f08a273 Guz
              Affected customers:
              1 This affects my team
              Watchers:
              20 Start watching this issue

                Created:
                Updated:
                Resolved: