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Bug
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Resolution: Fixed
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Highest
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None
NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
- When creating an issue via Service Desk that has the Attachment field, you will be able to upload an attachment
- However, when creating the ticket, you will see once it has been created, no attachment is added.
- Navigate to the issue in JIRA, and there is no evidence of an attachment ever having been added.
Workaround:
Please ask Support to install a fixed version of the add-on. JIRA will need to be restarted to perform the installation, so please provide the date, time and timezone for a 15 minute window for the downtime.
The permanent fix is planned for the scheduled weekly release on the 16th of February
Note:
– It is still possible to add attachments after the issue has been created.
– Send an email with attachments to create a new request, the attachments are attached successfully with the request.
- is a regression of
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- Closed
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- relates to
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- Closed
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![[Atlassian Service Operations JIRA]](/images/icons/generic_link_16.png "[Atlassian Service Operations JIRA]")
HOT-27347
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- is related to
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JST-127662
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DESK-3875 Loading...
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-1501] Customers unable to attach files when creating Service Desk Portal tickets
| Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2304402 ] | New: JAC Bug Workflow v3 [ 3125374 ] |
| Status | Original: Done [ 10044 ] | New: Closed [ 6 ] |
| Workflow | Original: JSD Bug Workflow v5 [ 2058399 ] | New: JSD Bug Workflow v5 - TEMP [ 2304402 ] |
| Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2055415 ] | New: JSD Bug Workflow v5 [ 2058399 ] |
| Workflow | Original: JSD Bug Workflow v5 [ 1956162 ] | New: JSD Bug Workflow v5 - TEMP [ 2055415 ] |
| Workflow | Original: JSD Bug Workflow v4 [ 1615380 ] | New: JSD Bug Workflow v5 [ 1956162 ] |
| Description |
Original:
# When creating an issue via Service Desk that has the *Attachment* field, you will be able to upload an attachment
!Screen Shot 2015-02-11 at 14.59.33.jpg|thumbnail! !Screen Shot 2015-02-11 at 14.59.52.jpg|thumbnail! # However, when creating the ticket, you will see once it has been created, no attachment is added. !Screen Shot 2015-02-11 at 15.00.00.jpg|thumbnail! # Navigate to the issue in JIRA, and there is no evidence of an attachment ever having been added. !Screen Shot 2015-02-11 at 15.00.12.jpg|thumbnail! *Workaround:* Please ask Support to install a fixed version of the add-on. JIRA will need to be restarted to perform the installation, so please provide the date, time and timezone for a 15 minute window for the downtime. The permanent fix is planned for the scheduled weekly release on the 16th of February *Note:* -- It is still possible to add attachments after the issue has been created. -- Send an email with attachments to create a new request, the attachments are attached successfully with the request. |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1501]. {panel} # When creating an issue via Service Desk that has the *Attachment* field, you will be able to upload an attachment !Screen Shot 2015-02-11 at 14.59.33.jpg|thumbnail! !Screen Shot 2015-02-11 at 14.59.52.jpg|thumbnail! # However, when creating the ticket, you will see once it has been created, no attachment is added. !Screen Shot 2015-02-11 at 15.00.00.jpg|thumbnail! # Navigate to the issue in JIRA, and there is no evidence of an attachment ever having been added. !Screen Shot 2015-02-11 at 15.00.12.jpg|thumbnail! *Workaround:* Please ask Support to install a fixed version of the add-on. JIRA will need to be restarted to perform the installation, so please provide the date, time and timezone for a 15 minute window for the downtime. The permanent fix is planned for the scheduled weekly release on the 16th of February *Note:* -- It is still possible to add attachments after the issue has been created. -- Send an email with attachments to create a new request, the attachments are attached successfully with the request. |
| Link |
New:
This issue relates to |
| Labels | Original: affects-cloud | New: affects-cloud affects-server |
| Labels | New: affects-cloud |
| Workflow | Original: JSD Bug Workflow v2 [ 1601955 ] | New: JSD Bug Workflow v4 [ 1615380 ] |