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  1. Jira Service Management Data Center
  2. JSDSERVER-1356

Custom field default values aren't applied to optional field in email submission

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      When an issue is submitted by email to the Service Desk mail handler, the default value is not applied to the issue for select lists if it is marked as optional.

      Steps to reproduce:

      1. Create a custom field called "contact type" that is a select list
      2. Add values of "helpdesk", "email", and "other"
      3. Set default value to be "email"
      4. Make the field visible in Service Desk, and mark as optional
      5. Submit request by email
      6. View issue and note that custom field is not present on issue in JIRA view

      Expected results:
      The value for "contact type" is email.

      Actual results
      It seems to ignore the field completely, and is not visible on the Issue View in JIRA

            [JSDSERVER-1356] Custom field default values aren't applied to optional field in email submission

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305203 ] New: JAC Bug Workflow v3 [ 3125712 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059143 ] New: JSD Bug Workflow v5 - TEMP [ 2305203 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056545 ] New: JSD Bug Workflow v5 [ 2059143 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956144 ] New: JSD Bug Workflow v5 - TEMP [ 2056545 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615767 ] New: JSD Bug Workflow v5 [ 1956144 ]
            jonah (Inactive) made changes -
            Description Original: When an issue is submitted by email to the Service Desk mail handler, the default value is not applied to the issue for select lists if it is marked as optional.

            *Steps to reproduce:*
            # Create a custom field called "contact type" that is a select list
            # Add values of "helpdesk", "email", and "other"
            # Set default value to be "email"
            # Make the field visible in Service Desk, and mark as optional
            # Submit request by email
            # View issue and note that custom field is not present on issue in JIRA view

            *Expected results:*
            The value for "contact type" is email.

            *Actual results*
            It seems to ignore the field completely, and is not visible on the Issue View in JIRA             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1356].
              {panel}

            When an issue is submitted by email to the Service Desk mail handler, the default value is not applied to the issue for select lists if it is marked as optional.

            *Steps to reproduce:*
            # Create a custom field called "contact type" that is a select list
            # Add values of "helpdesk", "email", and "other"
            # Set default value to be "email"
            # Make the field visible in Service Desk, and mark as optional
            # Submit request by email
            # View issue and note that custom field is not present on issue in JIRA view

            *Expected results:*
            The value for "contact type" is email.

            *Actual results*
            It seems to ignore the field completely, and is not visible on the Issue View in JIRA
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1356 [ JSDCLOUD-1356 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602925 ] New: JSD Bug Workflow v4 [ 1615767 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398745 ] New: JSD Bug Workflow v2 [ 1602925 ]
            Marty (Inactive) made changes -
            Component/s New: Email - Incoming [ 32490 ]

              mmcmahon Matthew McMahon (Inactive)
              mmcmahon Matthew McMahon (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              1 Start watching this issue

                Created:
                Updated:
                Resolved: