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Bug
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Resolution: Fixed
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Highest
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None
NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
- When creating an issue via Service Desk that has the Attachment field, you will be able to upload an attachment
- However, when creating the ticket, you will see once it has been created, no attachment is added.
- Navigate to the issue in JIRA, and there is no evidence of an attachment ever having been added.
Workaround:
Please ask Support to install a fixed version of the add-on. JIRA will need to be restarted to perform the installation, so please provide the date, time and timezone for a 15 minute window for the downtime.
The permanent fix is planned for the scheduled weekly release on the 16th of February
Note:
– It is still possible to add attachments after the issue has been created.
– Send an email with attachments to create a new request, the attachments are attached successfully with the request.
- is a regression of
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- Closed
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- relates to
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- Closed
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![[Atlassian Service Operations JIRA]](/images/icons/generic_link_16.png "[Atlassian Service Operations JIRA]")
HOT-27347
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- is related to
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JST-127662
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DESK-3875 Loading...
[JSDSERVER-1501] Customers unable to attach files when creating Service Desk Portal tickets
Barbara dos Santos
added a comment - Same here.. Gladly I noticed this soon and have already advised all our users to create first then add an attachment. Not ideal but... at least now they have a way but it is impacting on us dearly as not everyone is up to date on their emails and have not seen our notification.
When are you expecting to fix this issue?
Barbara dos Santos
added a comment - Same here.. Gladly I noticed this soon and have already advised all our users to create first then add an attachment. Not ideal but... at least now they have a way but it is impacting on us dearly as not everyone is up to date on their emails and have not seen our notification.
When are you expecting to fix this issue? 
Andy Soltani
added a comment - Our company is experiencing the same issue with attachment not showing up on the ticket when they are attached at ticket creation. This is a major need for our customers so this issue is critical for us. Please provide an ETA.
Andy Soltani
added a comment - Our company is experiencing the same issue with attachment not showing up on the ticket when they are attached at ticket creation. This is a major need for our customers so this issue is critical for us. Please provide an ETA. 
Clifford Almeida
added a comment - We are having the same issues as well. When can we expect this to be solved? This is a key feature of any help desk...
Clifford Almeida
added a comment - We are having the same issues as well. When can we expect this to be solved? This is a key feature of any help desk... 
Leo Guerra-Hershey
added a comment - We are experiencing the exact same issue with the attachment fields. They stopped working on Friday after we added a few customs fields to the request forms. Please keep us posted on a resolution.
Leo Guerra-Hershey
added a comment - We are experiencing the exact same issue with the attachment fields. They stopped working on Friday after we added a few customs fields to the request forms. Please keep us posted on a resolution.
Hi Folks,
Atlassian have rolled out a fix for all customers that had logged a support ticket, for anyone else that needs a fix please raise a ticket at https://support.atlassian.com and let us know a convenient date, time and timezone for a 10 minute JIRA outage to fix the add-on.
The fix should be rolled out on the 16th of February during our regular maintenance window, so if you prefer to wait then no further action is required.
Cheers,
Matt