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Bug
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Resolution: Fixed
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Low
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None
NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.
When an issue is submitted by email to the Service Desk mail handler, the default value is not applied to the issue for select lists if it is marked as optional.
Steps to reproduce:
- Create a custom field called "contact type" that is a select list
- Add values of "helpdesk", "email", and "other"
- Set default value to be "email"
- Make the field visible in Service Desk, and mark as optional
- Submit request by email
- View issue and note that custom field is not present on issue in JIRA view
Expected results:
The value for "contact type" is email.
Actual results
It seems to ignore the field completely, and is not visible on the Issue View in JIRA
- has a regression in
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JSDCLOUD-1501 Customers unable to attach files when creating Service Desk Portal tickets
- Closed
- is related to
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JSDSERVER-1356 Custom field default values aren't applied to optional field in email submission
- Closed