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  1. Jira Service Management Data Center
  2. JSDSERVER-15155

'Add Comment' redirects to a new page and add attachment button disappears when clicked

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Details

    • Suggestion
    • Resolution: Not a bug
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    Description

      Issue Summary

      In JSM Project, when user clicks on Add comment, it takes user to new link. The issue is observed in JSM 5.x version.

      This is reproducible on Data Center: (yes) / (no): Yes

      Steps to Reproduce

      1. Disable service-desk-comment-field module under Jira Service Management plugin.
      2. Open a JSM Ticket
      3. Click on 'Add comment'
      4. It is redirected to a new page (Url) with only comment section showing up in the page.

      Expected Results

      When Clicked on 'Add Comment' it expands the comment section in the same page (url) and attachment button should give user option to select file and 'Upload'

      Actual Results

      When Clicked on 'Add Comment', it is redirected to a new page (Url) with only comment section showing up in the page and when click on Attachment button it disappears.

      Workaround

      Change 1

      Enable the comment on the issue view page

      Location:
      atlassian-jira/WEB-INF/classes/templates/plugin/comment/addcomment.vm

      Before:

      #enable_html_escaping()
      <div id="addcomment" class="module#if($isStickyCommentEnabled) sticky#end" data-sticky-comment-enabled="${isStickyCommentEnabled}">
          ${commentHtml}
          #if($shouldAttachAddCommentEventHandler)
              <jira-create-comment-form></jira-create-comment-form>
          #end
      </div> 

      After:

      #enable_html_escaping()
      <div id="addcomment" class="module#if($isStickyCommentEnabled) sticky#end" data-sticky-comment-enabled="${isStickyCommentEnabled}">
          ${commentHtml}
          <jira-create-comment-form></jira-create-comment-form>
      </div>

      Change 2

      Keep the popup in the same position

      Location:

      atlassian-jira/includes/ajs/layer/InlineLayer-min.js

      Before:

      scroll:function(){this.setPosition()}

      After:

      scroll:function(){if(this.$content[0].id === "commentLevel"){return};this.setPosition()}

      Attachments

        1. str-1.mov
          42.19 MB

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              Unassigned Unassigned
              072fabfd41a3 Shreekesh Mohan
              Votes:
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              11 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync