Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1477

Having Option to Disable Strip Quotes for JIRA Service Desk

XMLWordPrintable

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Customer needs to disable the strip quotes as service desk strips a lot of context if Agents need to follow-up on tickets.
      Most of their clients communicate via the email channel and since SD is stripping these, they loose a lot of information/context for the topic in-hand.
      Further more, it is not possible to edit the mail handler which has been created by service desk in JIRA.
      Customer's description is available in the first comment.

          Form Name

            [JSDSERVER-1477] Having Option to Disable Strip Quotes for JIRA Service Desk

            Charlie Marriott made changes -
            Resolution Original: Done [ 17 ] New: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011138 ] New: JAC Suggestion Workflow 3 [ 3648570 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665769 ] New: JAC Suggestion Workflow [ 3011138 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323922 ] New: Confluence Workflow - Public Facing v4 [ 2665769 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Niraj Bhawnani made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 333457 ]
            Niraj Bhawnani made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 333641 ]
            Niraj Bhawnani made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 333641 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052691 ] New: JSD Suggestion Workflow - TEMP [ 2323922 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048735 ] New: JSD Suggestion Workflow [ 2052691 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280100 ] New: JSD Suggestion Workflow - TEMP [ 2048735 ]

              Unassigned Unassigned
              somidi Sam Omidi (Inactive)
              Votes:
              22 Vote for this issue
              Watchers:
              29 Start watching this issue

                Created:
                Updated:
                Resolved: