Permission for Agent to make Collaborators' comment to be public

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently Service Desk Collaborators' can only comment internally. Usually, the comment contains the answer which Service Desk Agents have to copy the comment and add a duplicate comment to make the answer visible to customer.

      Suggested Solution

      Add a functionality, which allows agents to choose whether a collaborator's comment to be visible to customers.

            Assignee:
            Unassigned
            Reporter:
            Matt White
            Votes:
            28 Vote for this issue
            Watchers:
            19 Start watching this issue

              Created:
              Updated: