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  1. Jira Service Management Data Center
  2. JSDSERVER-1387

Issue created via email creates inline image in Description and Comment

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      Steps to reproduce
      1. Enable Email in Service Desk >> Settings >> Email settings
      2. Raise an issue via email with the following format
        email body
        Description should be here 

!liz.jpg!

Line ends here
      3. Attach the image along the email
      Actual behaviour

      Inline image is added into both Description and Comment field

      Expected behaviour

      Inline image added only in Description field

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            [JSDSERVER-1387] Issue created via email creates inline image in Description and Comment

            n. N. added a comment -

            Hi,

            any news on this issue? We are still experiencing the problem I described above in JSD 2.5.4 (server) and it prevents our customers from describing complex problems in a agent-friendly well readable manner.

            Best regards,
            Christoph

            n. N. added a comment - Hi, any news on this issue? We are still experiencing the problem I described above in JSD 2.5.4 (server) and it prevents our customers from describing complex problems in a agent-friendly well readable manner. Best regards, Christoph

            n. N. added a comment - - edited

            Hi,

            As we don't have incoming email enabled, we only experience a problem with broken images in the description as described in JSD-2208 (affects version 2.5.3 (server) too):

            Steps to Reproduce:

            Create a new Service Desk.
            Configure a request type to allow attachment.
            Create an issue from customer portal and attach an image.
            Use the wiki renderer to notation for attaching an image to add the image

            Expected Result
            Service Desk would show the attached image and render the image in the description once done.

            Actual Result
            Image is attached and can be seen in attachment however the image is not rendered in both JIRA and customer portal showing up simply as

            Hope you can fix that soon.

            Thanks in advance,
            Christoph

            n. N. added a comment - - edited Hi, As we don't have incoming email enabled, we only experience a problem with broken images in the description as described in JSD-2208 (affects version 2.5.3 (server) too): Steps to Reproduce: Create a new Service Desk. Configure a request type to allow attachment. Create an issue from customer portal and attach an image. Use the wiki renderer to notation for attaching an image to add the image Expected Result Service Desk would show the attached image and render the image in the description once done. Actual Result Image is attached and can be seen in attachment however the image is not rendered in both JIRA and customer portal showing up simply as Hope you can fix that soon. Thanks in advance, Christoph

            Odwin Rensen added a comment -

            we experience the same problem. Our email signature contains images which are added as a comment on issue created.

            Odwin Rensen added a comment - we experience the same problem. Our email signature contains images which are added as a comment on issue created.

            Grace Ng-Krülle added a comment -

            Hiya! Any updates on when this Feature would be fixed soon? At the Moment, it makes the visuality of the email imported Messages rather unfriendly. It is very difficult to tag the description of the Problems to the Screenshots. Naturally, especially difficult when customers attach multiple Screen shots wihin the message.
            Thanks and cheers!

            Grace Ng-Krülle added a comment - Hiya! Any updates on when this Feature would be fixed soon? At the Moment, it makes the visuality of the email imported Messages rather unfriendly. It is very difficult to tag the description of the Problems to the Screenshots. Naturally, especially difficult when customers attach multiple Screen shots wihin the message. Thanks and cheers!

              dfranke@atlassian.com Dominik Franke
              cchan Chung Park Chan
              Affected customers:
              2 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: