• Type: Bug
• Resolution: Fixed
• Priority: Medium
• Fix Version/s: 2.5.1-OD-02, 2.4.3
• Affects Version/s: None
• Component/s: Email - Outgoing
• Labels:

  • #threshold
  • affects-cloud
  • affects-server
  • fws

1. 

   code.png

   2 kB

   15/Jan/2015 8:00 PM

2. 

   issue.png

   13 kB

   15/Jan/2015 8:01 PM

[JSDSERVER-1361] The link to attachments on JIRA Service Desk notification is redirecting to Customer Portal

Murakami [Atlassian Support] made changes - 03/Jul/2020 9:02 PM

Assignee

Original: Diep Ngoc Trinh [ dtrinh@atlassian.com ]

New: Murakami [Atlassian Support] [ imurakami@atlassian.com ]

Owen made changes - 27/Mar/2019 5:47 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2304790 ]	New: JAC Bug Workflow v3 [ 3125950 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Collapse comment: Sarah added a comment - 05/Sep/2018 8:36 AM

Sarah added a comment - 05/Sep/2018 8:36 AM

Hi

 

We are having this issue and are using the Cloud. Can you please advise?

 

Thanks

Sarah

Expand comment: Sarah added a comment - 05/Sep/2018 8:36 AM

Sarah added a comment - 05/Sep/2018 8:36 AM Hi   We are having this issue and are using the Cloud. Can you please advise?   Thanks Sarah

Katherine Yabut made changes - 06/Jun/2017 3:16 AM

Workflow

Original: JSD Bug Workflow v5 [ 2059181 ]

New: JSD Bug Workflow v5 - TEMP [ 2304790 ]

Katherine Yabut made changes - 31/May/2017 12:38 AM

Workflow

Original: JSD Bug Workflow v5 - TEMP [ 2056588 ]

New: JSD Bug Workflow v5 [ 2059181 ]

Katherine Yabut made changes - 31/May/2017 12:35 AM

Workflow

Original: JSD Bug Workflow v5 [ 1956142 ]

New: JSD Bug Workflow v5 - TEMP [ 2056588 ]

Katherine Yabut made changes - 03/Apr/2017 5:18 AM

Workflow

Original: JSD Bug Workflow v4 [ 1615760 ]

New: JSD Bug Workflow v5 [ 1956142 ]

jonah (Inactive) made changes - 02/Apr/2017 11:44 AM

Description

Original: If an agent attaches a file to an issue and add a link to it on a comment, the customer will receive a notification of this comment containing the link. If the customer click on the link, Customer Portal homepage(Log in page) is opened instead of the attachment and user needs to log in. *Steps to reproduce* - Attach file to an issue - Send a comment including the link e.g. !code.png! - Check notification e-mail and click on the link provided However, after several tests we noticed that some links opened the attachment. Same attachment on different issues. As we tested it, it redirects the user to JIRA log in page as they don't have enough permission to read the attachments.

New: {panel:bgColor=#e7f4fa}   *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1361].   {panel} If an agent attaches a file to an issue and add a link to it on a comment, the customer will receive a notification of this comment containing the link. If the customer click on the link, Customer Portal homepage(Log in page) is opened instead of the attachment and user needs to log in. *Steps to reproduce* - Attach file to an issue - Send a comment including the link e.g. !code.png! - Check notification e-mail and click on the link provided However, after several tests we noticed that some links opened the attachment. Same attachment on different issues. As we tested it, it redirects the user to JIRA log in page as they don't have enough permission to read the attachments.

jonah (Inactive) made changes - 02/Apr/2017 11:44 AM

Link

New: This issue relates to JSDCLOUD-1361 [ JSDCLOUD-1361 ]

Confluence Escalation Bot (Inactive) made changes - 16/Mar/2017 4:40 AM

Labels

Original: #threshold affects-cloud fws

New: #threshold affects-cloud affects-server fws

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