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  1. Jira Service Management Data Center
  2. JSDSERVER-1308

Allow user to retrieve issues based on Service Desk request Channel

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      In the view issue page, there is a section of Service Desk Request that shows the information of Request type, Customer status, and Channel. Currently it's not possible to retrieve list of issues based on Channel in issue navigator using JQL.

      It'll be great to be able to search issues based on Channel to differentiate issues created from JIRA or customer portal.
      Attachment below

      In the database, the following query only lists down the issues created from "Portal"

      SELECT * FROM entity_property WHERE PROPERTY_KEY='request.channel.type';

        1. channel.png
          channel.png
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          Form Name

            [JSDSERVER-1308] Allow user to retrieve issues based on Service Desk request Channel

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011240 ] New: JAC Suggestion Workflow 3 [ 3650097 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663826 ] New: JAC Suggestion Workflow [ 3011240 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322311 ] New: Confluence Workflow - Public Facing v4 [ 2663826 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052673 ] New: JSD Suggestion Workflow - TEMP [ 2322311 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048695 ] New: JSD Suggestion Workflow [ 2052673 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279447 ] New: JSD Suggestion Workflow - TEMP [ 2048695 ]
            jonah (Inactive) made changes -
            Description Original: In the view issue page, there is a section of *Service Desk Request* that shows the information of *Request type*, *Customer status*, and *Channel*. Currently it's not possible to retrieve list of issues based on *Channel* in issue navigator using JQL.

            It'll be great to be able to search issues based on *Channel* to differentiate issues created from JIRA or customer portal.
            Attachment below
            !channel.png|thumbnail!

            In the database, the following query only lists down the issues created from "Portal"
            {code}
            SELECT * FROM entity_property WHERE PROPERTY_KEY='request.channel.type';
            {code}             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1308].
              {panel}

            In the view issue page, there is a section of *Service Desk Request* that shows the information of *Request type*, *Customer status*, and *Channel*. Currently it's not possible to retrieve list of issues based on *Channel* in issue navigator using JQL.

            It'll be great to be able to search issues based on *Channel* to differentiate issues created from JIRA or customer portal.
            Attachment below
            !channel.png|thumbnail!

            In the database, the following query only lists down the issues created from "Portal"
            {code}
            SELECT * FROM entity_property WHERE PROPERTY_KEY='request.channel.type';
            {code}
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1308 [ JSDCLOUD-1308 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 788242 ] New: JSD Suggestion Workflow [ 1279447 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Matthew McMahon (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              azuhra Aqqiela
              Votes:
              3 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: