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Bug
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Resolution: Fixed
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Low
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2.1.1
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JIRA Version - 6.3.10
Summary:
any issue operations such as commenting or resolve/reopen issue using transition button for Service Desk enabled projects in IE 11 causes the browser to hang. After refreshing the page, user can see that the operation was actually successfully done (the comment gets posted, status gets changed, etc).
Steps to reproduce:
- Open any issue in Service Desk Project (from agent's issue view page)
- Perform any operation, lets say, click on Resolve issue button
- Enter comment (optional)
- Click on Resolve this issue button
- JIRA will stay on that page, as shown below
- Refresh the page (F5)
- The status was actually changed to Resolved, and the comment got posted
Error thrown
Activating the developer tool shows
Unableto get property 'removeChild' of undefined or null reference File: batch.js, Line: 139, Column: 394
as shown in the screenshot below
Additional information:
Reproducible in IE 11 only
Does not happen with other version of IE and other browsers
Happen only to Service Desk Project (other projects work fine)
Tested with JIRA 6.3.10 and 6.3.11
Workaround
In the developer tool (Emulation)
- Change the Document Mode and User Agent String to other version of IE (such as IE 10) as shown below
- is duplicated by
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- Closed
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DESK-4218 Failed to load
- is related to
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- Closed
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- relates to
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- Closed
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- was cloned as
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- Closed
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- Closed
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DESK-4252 Loading...
- mentioned in
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[JSDSERVER-1305] Issue Operations do not work properly in IE11
Hi Tyler.Carrington,
As my investigation above, I don't think that it's a bug in JSD. The root cause of this issue is loading bamboo plugin in JIRA view.
Futhermore, this issue has been cloned to bamboo team.
https://jira.atlassian.com/browse/BAM-16167
This is also occurring in JIRA 6.4.5 and JSD 2.5.0. As a company who's primary browser is IE11 this bug affects our users on a daily basis and it is giving our users the perception that JIRA overall is slow. Telling thousands of users to switch to chrome or emulate IE10 isn't an acceptable workaround. Is there an ETA on the fix for this @mdo?
I agree, this bug is specific to the "Deployments Panel (bamboo-deployment-projects-right)" module of the Bamboo Plugin. When that module disabled this no longer occurs. However, the related
JSD-1201is a JSD specific IE 11 bug, not resolved by disabling the Bamboo plugin. When the 'customer-portal-web-panel' module of the JIRA Service Desk plugin is disabled theJSD-1201IE 11 bug no longer occurs.