• Type: Bug
• Resolution: Duplicate
• Priority: Medium
• Fix Version/s: None
• Affects Version/s: None
• Component/s: Issue View
• Labels:

  • affects-cloud
  • affects-server
  • support-dos
  • ui-specialist
• Environment:

  Browsers: Internet Explorer 11

1. 

   Screen Shot 2015-04-15 at 6.07.46 PM.png

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   15/Apr/2015 11:08 AM

2. 

   Screen Shot 2015-04-15 at 6.14.02 PM.png

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   15/Apr/2015 11:14 AM

3. 

   Screen Shot 2015-05-14 at 8.11.59 PM.png

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   14/May/2015 12:16 PM

4. 

   screenshot-1.png

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   28/Jul/2015 8:27 PM

[JSDSERVER-1870] Unable to get property 'removeChild' content in IE11

Owen made changes - 27/Mar/2019 5:46 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2304403 ]	New: JAC Bug Workflow v3 [ 3125375 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Katherine Yabut made changes - 06/Jun/2017 3:16 AM

Workflow

Original: JSD Bug Workflow v5 [ 2058401 ]

New: JSD Bug Workflow v5 - TEMP [ 2304403 ]

Katherine Yabut made changes - 31/May/2017 12:38 AM

Workflow

Original: JSD Bug Workflow v5 - TEMP [ 2055419 ]

New: JSD Bug Workflow v5 [ 2058401 ]

Katherine Yabut made changes - 31/May/2017 12:35 AM

Workflow

Original: JSD Bug Workflow v5 [ 1956204 ]

New: JSD Bug Workflow v5 - TEMP [ 2055419 ]

Katherine Yabut made changes - 03/Apr/2017 5:18 AM

Workflow

Original: JSD Bug Workflow v4 [ 1615883 ]

New: JSD Bug Workflow v5 [ 1956204 ]

jonah (Inactive) made changes - 02/Apr/2017 11:46 AM

Description

Original: h3. Summary When using the project sidebar in IE11, issue details on the left side are missing from the navigation bar. It also causes the issue transition screen to freeze after clicking on the transition. h3. Environment The only occurs on IE11. h3. Steps to Reproduce I reproduced this bug on atlassian_jira_6_4_branch (6.4.2). You need to install service desk plugin in order to reproduce it. # Start JIRA instance and install service desk plugin # Create a service desk project and create several issues # Launch IE11 # Press {{F12}} to launch F12 - the IE dev toolkit # Click {{Issues}} -> {{Search for issues}} # Select first issue # Select any other issue # Resume debugger via {{F8}} if it is paused # Notice that the selected issue is successfully selected # Select yet another issue h3. Expected Results The details of the issue selected in step #7 should be rendered. No unhandled exceptions. h3. Actual Results The details of the issue selected in step #4 is rendered. An unhandled exception after step #4: {{Unable to get property 'removeChild' of undefined or null reference}} at a {{j.parentNode.removeChild(j)}} from {{batch.js:149:394}} Like in attachment !Screen Shot 2015-04-15 at 6.14.02 PM.png|thumbnail! SDP-3 is selected but content for SDP-4 is displayed. I'm able to reproduce this issue always but sometimes for whatever reason IE is not showing this error in console, if that happens to you, restart the browser. *Update 140515*: It seems to affect transition returning the same error as well. !Screen Shot 2015-05-14 at 8.11.59 PM.png|thumbnail! If not able to reproduce try disable reloadable plugin resources (just for jmake).

New: {panel:bgColor=#e7f4fa}   *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1870].   {panel} h3. Summary When using the project sidebar in IE11, issue details on the left side are missing from the navigation bar. It also causes the issue transition screen to freeze after clicking on the transition. h3. Environment The only occurs on IE11. h3. Steps to Reproduce I reproduced this bug on atlassian_jira_6_4_branch (6.4.2). You need to install service desk plugin in order to reproduce it. # Start JIRA instance and install service desk plugin # Create a service desk project and create several issues # Launch IE11 # Press {{F12}} to launch F12 - the IE dev toolkit # Click {{Issues}} -> {{Search for issues}} # Select first issue # Select any other issue # Resume debugger via {{F8}} if it is paused # Notice that the selected issue is successfully selected # Select yet another issue h3. Expected Results The details of the issue selected in step #7 should be rendered. No unhandled exceptions. h3. Actual Results The details of the issue selected in step #4 is rendered. An unhandled exception after step #4: {{Unable to get property 'removeChild' of undefined or null reference}} at a {{j.parentNode.removeChild(j)}} from {{batch.js:149:394}} Like in attachment !Screen Shot 2015-04-15 at 6.14.02 PM.png|thumbnail! SDP-3 is selected but content for SDP-4 is displayed. I'm able to reproduce this issue always but sometimes for whatever reason IE is not showing this error in console, if that happens to you, restart the browser. *Update 140515*: It seems to affect transition returning the same error as well. !Screen Shot 2015-05-14 at 8.11.59 PM.png|thumbnail! If not able to reproduce try disable reloadable plugin resources (just for jmake).

jonah (Inactive) made changes - 02/Apr/2017 11:46 AM

Link

New: This issue relates to JSDCLOUD-1870 [ JSDCLOUD-1870 ]

Confluence Escalation Bot (Inactive) made changes - 02/Apr/2017 12:58 AM

Labels

Original: affects-server support-dos ui-specialist

New: affects-cloud affects-server support-dos ui-specialist

Confluence Escalation Bot (Inactive) made changes - 16/Mar/2017 4:41 AM

Labels

Original: support-dos ui-specialist

New: affects-server support-dos ui-specialist

Katherine Yabut made changes - 19/Oct/2016 6:49 AM

Workflow

Original: JSD Bug Workflow v2 [ 1603074 ]

New: JSD Bug Workflow v4 [ 1615883 ]

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