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  1. Jira Service Management Data Center
  2. JSDSERVER-1305

Issue Operations do not work properly in IE11

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      Summary:

      any issue operations such as commenting or resolve/reopen issue using transition button for Service Desk enabled projects in IE 11 causes the browser to hang. After refreshing the page, user can see that the operation was actually successfully done (the comment gets posted, status gets changed, etc).

      Steps to reproduce:

      1. Open any issue in Service Desk Project (from agent's issue view page)
      2. Perform any operation, lets say, click on Resolve issue button
      3. Enter comment (optional)
      4. Click on Resolve this issue button
      5. JIRA will stay on that page, as shown below
      6. Refresh the page (F5)
      7. The status was actually changed to Resolved, and the comment got posted

      Error thrown

      Activating the developer tool shows 

      Unableto get property 'removeChild' of undefined or null reference
File: batch.js, Line: 139, Column: 394

      as shown in the screenshot below

      Additional information:

      Reproducible in IE 11 only
      Does not happen with other version of IE and other browsers
      Happen only to Service Desk Project (other projects work fine)
      Tested with JIRA 6.3.10 and 6.3.11

      Workaround

      In the developer tool (Emulation)

      • Change the Document Mode and User Agent String to other version of IE (such as IE 10) as shown below

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        2. mode.png
          mode.png
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        3. stop.png
          stop.png
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          Form Name

            [JSDSERVER-1305] Issue Operations do not work properly in IE11

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304303 ] New: JAC Bug Workflow v3 [ 3125013 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058283 ] New: JSD Bug Workflow v5 - TEMP [ 2304303 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055871 ] New: JSD Bug Workflow v5 [ 2058283 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955583 ] New: JSD Bug Workflow v5 - TEMP [ 2055871 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615486 ] New: JSD Bug Workflow v5 [ 1955583 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: IE11 New: IE11 affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602471 ] New: JSD Bug Workflow v4 [ 1615486 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398973 ] New: JSD Bug Workflow v2 [ 1602471 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 787934 ] New: JSD Bug Workflow [ 1398973 ]
            Knappst3r made changes -
            Link New: This issue was cloned as JSD-3157 [ JSD-3157 ]

              mdo Minh Do (Inactive)
              azuhra Aqqiela
              Affected customers:
              7 This affects my team
              Watchers:
              24 Start watching this issue

                Created:
                Updated:
                Resolved: