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  1. Jira Service Management Data Center
  2. JSDSERVER-3157

Edit screen does not load in IE11

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 3.0.0
    • 2.5.6, 2.5.9
    • Issue View

    • JIRA Version - 6.4.4 & JSD 2.5.6 & .9

      Summary:

      Hitting Edit for Service Desk enabled projects in IE 11 causes the browser to hang. Any other JIRA project issues work without issue.

      Steps to reproduce:

      1. Open any issue in Service Desk Project (from agent's issue view page)
      2. Click Edit
      3. JIRA will appear to be loading the edit screen, but will sit and spin on load.

      Error thrown

      Activating the developer tool shows 

      Unableto get property 'removeChild' of undefined or null reference
File: batch.js, Line: 149, Column: 394

      as shown in the screenshot below (IE11 Debug)

      Additional information:

      Reproducible in IE 11 (Versions confirmed: 11.0.9600.18036, 11.0.10245.16590) only (but does work without issue in IE 11.0.9600.17728)
      Does not happen with other versions of IE, or other browsers
      Happens only to Service Desk Projects (other projects work fine)
      Tested with JIRA 6.4.4 and JSD 2.5.6 and 2.5.9.

      Workaround

      In the developer tool (Emulation)

      • Change the Document Mode and User Agent String to other version of IE (such as IE 10) as shown below

        1. IE11 Debug.jpg
          IE11 Debug.jpg
          98 kB
        2. IE Edit Hang.jpg
          IE Edit Hang.jpg
          141 kB

            [JSDSERVER-3157] Edit screen does not load in IE11

            Matthew McMahon (Inactive) added a comment -

            Hi amy.knapp

            Thanks for your report.

            This particular issue with IE11 has been fixed, and was included in the JSD 3.0.0 and newer Server releases.

            If you are using Cloud, the fix is also in that version.

            Regards
            Matthew
            JIRA Service Desk developer

            Matthew McMahon (Inactive) added a comment - Hi amy.knapp Thanks for your report. This particular issue with IE11 has been fixed, and was included in the JSD 3.0.0 and newer Server releases. If you are using Cloud, the fix is also in that version. Regards Matthew JIRA Service Desk developer

              mdo Minh Do (Inactive)
              41975f888b0f Knappst3r
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: