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  1. Jira Service Management Data Center
  2. JSDSERVER-3157

Edit screen does not load in IE11

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Details

    • Bug
    • Resolution: Fixed
    • Low
    • 3.0.0
    • 2.5.6, 2.5.9
    • Issue View
    • JIRA Version - 6.4.4 & JSD 2.5.6 & .9

    Description

      Summary:

      Hitting Edit for Service Desk enabled projects in IE 11 causes the browser to hang. Any other JIRA project issues work without issue.

      Steps to reproduce:

      1. Open any issue in Service Desk Project (from agent's issue view page)
      2. Click Edit
      3. JIRA will appear to be loading the edit screen, but will sit and spin on load.

      Error thrown

      Activating the developer tool shows

      Unableto get property 'removeChild' of undefined or null reference
      File: batch.js, Line: 149, Column: 394 
      

      as shown in the screenshot below (IE11 Debug)

      Additional information:

      Reproducible in IE 11 (Versions confirmed: 11.0.9600.18036, 11.0.10245.16590) only (but does work without issue in IE 11.0.9600.17728)
      Does not happen with other versions of IE, or other browsers
      Happens only to Service Desk Projects (other projects work fine)
      Tested with JIRA 6.4.4 and JSD 2.5.6 and 2.5.9.

      Workaround

      In the developer tool (Emulation)

      • Change the Document Mode and User Agent String to other version of IE (such as IE 10) as shown below

      Attachments

        1. IE11 Debug.jpg
          IE11 Debug.jpg
          98 kB
        2. IE Edit Hang.jpg
          IE Edit Hang.jpg
          141 kB

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              mdo Minh Do (Inactive)
              41975f888b0f Knappst3r
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              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync