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  1. Jira Service Management Data Center
  2. JSDSERVER-1295

Custom text field default values do not get populated on create screens in the portal

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      If a custom field of the text variety is created, and a default value is assigned to that text field, it will populate in that field through the standard JIRA UI, but not in requests created through a Service Desk portal.

      Steps to Reproduce

      1. Create a custom Text Field
      2. Add a default value to that field
      3. Add the field to a screen used by a Service Desk project
      4. Add that field to a Service Desk request type
      5. Bring up the create screen for that request

      Expected Results

      Default value will be displayed in the Customer Portal

      Actual Results

      The field is empty, without any default value

      Notes

      The issue seems similar to JSD-403
      The fix should include for other custom field as well (date picker, number, etc.)

            [JSDSERVER-1295] Custom text field default values do not get populated on create screens in the portal

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304481 ] New: JAC Bug Workflow v3 [ 3126464 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

            Suhas P added a comment -

            This issue is not fixed.

            Suhas P added a comment - This issue is not fixed.
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058619 ] New: JSD Bug Workflow v5 - TEMP [ 2304481 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056139 ] New: JSD Bug Workflow v5 [ 2058619 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955584 ] New: JSD Bug Workflow v5 - TEMP [ 2056139 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615905 ] New: JSD Bug Workflow v5 [ 1955584 ]
            jonah (Inactive) made changes -
            Description Original: h4. Summary
            If a custom field of the text variety is created, and a default value is assigned to that text field, it will populate in that field through the standard JIRA UI, but not in requests created through a Service Desk portal.

            h4. Steps to Reproduce
            # Create a custom Text Field
            # Add a default value to that field
            # Add the field to a screen used by a Service Desk project
            # Add that field to a Service Desk request type
            # Bring up the create screen for that request

            h4. Expected Results
            Default value will be displayed in the Customer Portal

            h4. Actual Results
            The field is empty, without any default value

            h4. Notes
            The issue seems similar to JSD-403
            The fix should include for other custom field as well (date picker, number, etc.)             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1295].
              {panel}

            h4. Summary
            If a custom field of the text variety is created, and a default value is assigned to that text field, it will populate in that field through the standard JIRA UI, but not in requests created through a Service Desk portal.

            h4. Steps to Reproduce
            # Create a custom Text Field
            # Add a default value to that field
            # Add the field to a screen used by a Service Desk project
            # Add that field to a Service Desk request type
            # Bring up the create screen for that request

            h4. Expected Results
            Default value will be displayed in the Customer Portal

            h4. Actual Results
            The field is empty, without any default value

            h4. Notes
            The issue seems similar to JSD-403
            The fix should include for other custom field as well (date picker, number, etc.)
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1295 [ JSDCLOUD-1295 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: fug New: affects-cloud affects-server fug
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603107 ] New: JSD Bug Workflow v4 [ 1615905 ]

              mdo Minh Do (Inactive)
              mikey.schott MikeyS
              Affected customers:
              3 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: