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  1. Jira Service Management Data Center
  2. JSDSERVER-1295

Custom text field default values do not get populated on create screens in the portal

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    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      If a custom field of the text variety is created, and a default value is assigned to that text field, it will populate in that field through the standard JIRA UI, but not in requests created through a Service Desk portal.

      Steps to Reproduce

      1. Create a custom Text Field
      2. Add a default value to that field
      3. Add the field to a screen used by a Service Desk project
      4. Add that field to a Service Desk request type
      5. Bring up the create screen for that request

      Expected Results

      Default value will be displayed in the Customer Portal

      Actual Results

      The field is empty, without any default value

      Notes

      The issue seems similar to JSD-403
      The fix should include for other custom field as well (date picker, number, etc.)

      Attachments

        Issue Links

          has a derivative of

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1926 Custom Field assumes default values even if the field is set as empty on customer portal

          • Medium - Medium priority issues
          • Gathering Impact

          TESLA-842 Loading...

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1967 Custom Field Type Number's Default Values Do Not Get Populated On SD Customer Portal

          • Low - Low priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-1295 Custom text field default values do not get populated on create screens in the portal

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-403 Customer Portal date custom field is not filled in with the default value.

          • Low - Low priority issues
          • Closed
          mentioned in

          Page Loading...

          was cloned as

          DESK-4158 Loading...

          Activity

            People

              mdo Minh Do (Inactive)
              mikey.schott MikeyS
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              Dates

                Created:
                Updated:
                Resolved:

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