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  1. Jira Service Management Data Center
  2. JSDSERVER-1967

Custom Field Type Number's Default Values Do Not Get Populated On SD Customer Portal

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      To Replicate

      1- Create custom field
      2- Associate it to Service Desk customer portal(JIRA Service Desk Screen for Project XXXX)
      3- Set default value for the custom field
      4- Add the custom field to Service Desk "Request Type"

      Expected Behavior

      On customer portal and that particular request, the custom field should appear with default value

      Actual Behavior

      The custom field is empty on Service Desk Customer portal.

            [JSDSERVER-1967] Custom Field Type Number's Default Values Do Not Get Populated On SD Customer Portal

            Nga Lai (Inactive) added a comment -

            Hi somidi,

            This issue is able to reproduce in latest version in production as well (JSD 2.6.0-OD-01, JIRA 6.5-OD-05).
            The default value doesn't appear in request creation screen, but it is displayed correctly in the request detail.
            I tried with text field, date picker, number field. (and more)
            This issue will be kept track it in https://jira.atlassian.com/browse/JSD-1295 because they would have the same fix.

            Thanks,
            Nga Lai
            QA in Jira Service Desk Team

            Nga Lai (Inactive) added a comment - Hi somidi , This issue is able to reproduce in latest version in production as well (JSD 2.6.0-OD-01, JIRA 6.5-OD-05). The default value doesn't appear in request creation screen, but it is displayed correctly in the request detail. I tried with text field, date picker, number field. (and more) This issue will be kept track it in https://jira.atlassian.com/browse/JSD-1295 because they would have the same fix. Thanks, Nga Lai QA in Jira Service Desk Team

            sharvan singh added a comment -

            Even custom field of type "Text field" default value is also not populate on the SD Customer Portal. So for all type of custom field should populate with default value. This will be great if default value populated on the SD customer portal.

            sharvan singh added a comment - Even custom field of type "Text field" default value is also not populate on the SD Customer Portal. So for all type of custom field should populate with default value. This will be great if default value populated on the SD customer portal.

              Unassigned Unassigned
              somidi Sam Omidi (Inactive)
              Affected customers:
              4 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: