Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1967

Custom Field Type Number's Default Values Do Not Get Populated On SD Customer Portal

XMLWordPrintable

      To Replicate

      1- Create custom field
      2- Associate it to Service Desk customer portal(JIRA Service Desk Screen for Project XXXX)
      3- Set default value for the custom field
      4- Add the custom field to Service Desk "Request Type"

      Expected Behavior

      On customer portal and that particular request, the custom field should appear with default value

      Actual Behavior

      The custom field is empty on Service Desk Customer portal.

            [JSDSERVER-1967] Custom Field Type Number's Default Values Do Not Get Populated On SD Customer Portal

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304381 ] New: JAC Bug Workflow v3 [ 3125357 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058368 ] New: JSD Bug Workflow v5 - TEMP [ 2304381 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055994 ] New: JSD Bug Workflow v5 [ 2058368 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955423 ] New: JSD Bug Workflow v5 - TEMP [ 2055994 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615168 ] New: JSD Bug Workflow v5 [ 1955423 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: custom customer customfield default desk field portal service value New: affects-server custom customer customfield default desk field portal service value
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602479 ] New: JSD Bug Workflow v4 [ 1615168 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398591 ] New: JSD Bug Workflow v2 [ 1602479 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 894855 ] New: JSD Bug Workflow [ 1398591 ]
            Lan Doan (Inactive) made changes -
            Link New: This issue duplicates JSD-2008 [ JSD-2008 ]

              Unassigned Unassigned
              somidi Sam Omidi (Inactive)
              Affected customers:
              4 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: