IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1967

Custom Field Type Number's Default Values Do Not Get Populated On SD Customer Portal

      To Replicate

      1- Create custom field
      2- Associate it to Service Desk customer portal(JIRA Service Desk Screen for Project XXXX)
      3- Set default value for the custom field
      4- Add the custom field to Service Desk "Request Type"

      Expected Behavior

      On customer portal and that particular request, the custom field should appear with default value

      Actual Behavior

      The custom field is empty on Service Desk Customer portal.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Data Center'
            1. Jira Service Management Data Center
            2. JSDSERVER-1967

            Custom Field Type Number's Default Values Do Not Get Populated On SD Customer Portal

                To Replicate

                1- Create custom field
                2- Associate it to Service Desk customer portal(JIRA Service Desk Screen for Project XXXX)
                3- Set default value for the custom field
                4- Add the custom field to Service Desk "Request Type"

                Expected Behavior

                On customer portal and that particular request, the custom field should appear with default value

                Actual Behavior

                The custom field is empty on Service Desk Customer portal.

                        Unassigned Unassigned
                        somidi Sam Omidi (Inactive)
                        Votes:
                        4 Vote for this issue
                        Watchers:
                        6 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            somidi Sam Omidi (Inactive)
                            Affected customers:
                            4 This affects my team
                            Watchers:
                            6 Start watching this issue

                              Created:
                              Updated:
                              Resolved: