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  1. Jira Service Management Data Center
  2. JSDSERVER-1271

Allow customers to have a real time conversation around their request

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Customers can raise requests and discuss the problem with an agent in real time. The conversation on the request becomes part of the request activity thread.

          Form Name

            [JSDSERVER-1271] Allow customers to have a real time conversation around their request

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010595 ] New: JAC Suggestion Workflow 3 [ 3648003 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663907 ] New: JAC Suggestion Workflow [ 3010595 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322617 ] New: Confluence Workflow - Public Facing v4 [ 2663907 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052329 ] New: JSD Suggestion Workflow - TEMP [ 2322617 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047883 ] New: JSD Suggestion Workflow [ 2052329 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279755 ] New: JSD Suggestion Workflow - TEMP [ 2047883 ]
            jonah (Inactive) made changes -
            Description Original: Customers can raise requests and discuss the problem with an agent in real time. The conversation on the request becomes part of the request activity thread. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1271].
              {panel}

            Customers can raise requests and discuss the problem with an agent in real time. The conversation on the request becomes part of the request activity thread.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1271 [ JSDCLOUD-1271 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 785582 ] New: JSD Suggestion Workflow [ 1279755 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            shihab made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              lchen Lucy Chen
              Votes:
              4 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: