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  1. Jira Service Management Data Center
  2. JSDSERVER-1268

Support adding a Jira group to the "Request participants" field


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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Atlassian Update – 19 Feb 2024

      Hi everyone,

      In Jira Service Management 5.9 we shipped the “Share requests with groups" feature, which introduces the capability to share requests with entire Jira groups. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This saves administrators from having to rebuild Jira groups within Organisations to enable bulk sharing of requests.

      To learn more about the feature, visit the Using Jira groups to share requests guide.

      Divyanshi Vashist
      Jira Service Management Data Center

      NOTE: This suggestion is for Jira Service Management Server. Using Jira Service Management Cloud? See the corresponding suggestion.

      We have a Jira group that needs to have access to requests. It would be great if we can add a group to the "Request participants" field, instead of having to add each user one by one.


      Many customers previously requested a way to group customers so it's easier for them to view and share each others' requests. The Jira Service Desk (now Jira Service Management) team released 'organizations' in version 3.3 to address this use case. 

      Organizations are groups of customers that you can add to multiple projects. Customers can be members of multiple organizations, and can:

      • raise requests in all projects that use the organization.  
      • view and search the organization's requests from the My Requests page in the portal.
      • receive notifications about the organization's requests.
      • share requests with the organization. 

      Learn more about organizations by referring to our documentation here.

            dvashist Divyanshi
            6e107d394ed3 Rodolfo
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