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  1. Jira Service Management Data Center
  2. JSDSERVER-1246

Disabling Atlassian Chaperone causes Service Desk to stop working

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      Problem

      Currently installing JIRA Service Desk also installs Atlassian Chaperone. These are interdependent but disabling one won't disable the other altogether.

      If an admin disables Atlassian Chaperone, accessing a Service Desk will result in an Internal Server Error (500) page with the following stacktrace:

      com.atlassian.soy.renderer.SoyException: Unable to compile Soy templates at: com.atlassian.servicedesk:agent-view-queue
com.atlassian.soy.renderer.SoyException: Unable to compile Soy templates at: com.atlassian.servicedesk:agent-view-queue
	at com.atlassian.soy.impl.DefaultSoyManager.render(DefaultSoyManager.java:124)
	at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:52)
	at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:45)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
...
Caused by: com.google.common.util.concurrent.UncheckedExecutionException: java.lang.IllegalStateException: Required plugin module com.atlassian.plugins.atlassian-chaperone:chaperone was either missing or disabled
	at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2234)
	at com.google.common.cache.LocalCache.get(LocalCache.java:3970)
	at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:3974)
	at com.google.common.cache.LocalCache$LocalManualCache.get(LocalCache.java:4834)
	at com.google.common.cache.LocalCache$LocalManualCache.getUnchecked(LocalCache.java:4839)
...

      Steps to Reproduce

      1. Install JIRA Service Desk
      2. Create a new Service Desk
      3. Disable Atlassian Chaperone
      4. Try to access the Service Desk

      Workaround

      Do not disable Atlassian Chaperone. If it is disabled, re-enabling it should make the Service Desk accessible again.

      However, if the plugin is uninstalled, then JIRA Service Desk will be disabled and can't be re-enabled. In this case, users can only uninstall JIRA Service Desk and re-install it, which will also re-install Atlassian Chaperone.

      Suggestion

      Dependent plugins of JIRA Service Desk should be made unmodifiable and rely on the status of JIRA Service Desk itself.

            [JSDSERVER-1246] Disabling Atlassian Chaperone causes Service Desk to stop working

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304799 ] New: JAC Bug Workflow v3 [ 3126428 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            V (Inactive) made changes -
            Resolution New: Obsolete [ 11 ]
            Status Original: To Do [ 10071 ] New: Closed [ 6 ]

            V (Inactive) added a comment -

            Hello All,

            This defect seems obsolete now, given that Jira Service Desk is offering version 3.9 currently. If you encounter a similar issue on your recent versions, please feel free to create a new bug with relevant details.

            Cheers,
            Vidhu Sharma
            Product Manager - Jira Service Desk

            V (Inactive) added a comment - Hello All, This defect seems obsolete now, given that Jira Service Desk is offering version 3.9 currently. If you encounter a similar issue on your recent versions, please feel free to create a new bug with relevant details. Cheers, Vidhu Sharma Product Manager - Jira Service Desk
            Subodh Gupta (Inactive) made changes -
            Labels Original: affects-server New: affects-server nri
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059295 ] New: JSD Bug Workflow v5 - TEMP [ 2304799 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056713 ] New: JSD Bug Workflow v5 [ 2059295 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956470 ] New: JSD Bug Workflow v5 - TEMP [ 2056713 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1616171 ] New: JSD Bug Workflow v5 [ 1956470 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603376 ] New: JSD Bug Workflow v4 [ 1616171 ]

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
              Affected customers:
              8 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: