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  1. Jira Service Management Data Center
  2. JSDSERVER-271

Disabling JIRA Working Hours causes system to hang

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    • Icon: Bug Bug
    • Resolution: Answered
    • Icon: Low Low
    • None
    • 1.1.6
    • None

      Currently installing JIRA Service Desk also installs JIRA Working Hours. Service Desk is dependent on JIRA Working Hours, but it's not immediately apparent.

      If an admin disables JIRA Working Hours and tries to access a Project's issue that uses Service Desk, it can cause the system to hang.

      Steps to Reproduce

      • Install Service Desk
      • Create a new Service Desk
      • Create a new Service Desk Request
        • Take note of the issue ID
      • Disable JIRA Working Hours
      • Try to access the same issue
      • The page simply hangs and there is noticeable system slow down when accessing any other sections of JIRA

      There are also no logging messages to help indicate where the problem is occurring.

      Workaround

      Do not disable the JIRA Working Hours! If it is disabled, it can be re-enabled with the following SQL if the instance is not accessible:

      1. Stop JIRA.
      2. Run the following SQL: 
        UPDATE pluginstate 
SET    pluginenabled = 'true' 
WHERE  pluginkey = 'com.atlassian.jira.plugins.workinghours';
      3. Start JIRA.

            [JSDSERVER-271] Disabling JIRA Working Hours causes system to hang

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304624 ] New: JAC Bug Workflow v3 [ 3126468 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058493 ] New: JSD Bug Workflow v5 - TEMP [ 2304624 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055777 ] New: JSD Bug Workflow v5 [ 2058493 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956341 ] New: JSD Bug Workflow v5 - TEMP [ 2055777 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1616056 ] New: JSD Bug Workflow v5 [ 1956341 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603257 ] New: JSD Bug Workflow v4 [ 1616056 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1399143 ] New: JSD Bug Workflow v2 [ 1603257 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 620268 ] New: JSD Bug Workflow [ 1399143 ]
            Andy Nguyen (Inactive) made changes -
            Link New: This issue is incorporated by JSD-1246 [ JSD-1246 ]

              Unassigned Unassigned
              dchan David Chan
              Affected customers:
              0 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: