Details
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Bug
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Resolution: Obsolete
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Low
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None
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2.1.1
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Severity 3 - Minor
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Description
Problem
Currently installing JIRA Service Desk also installs Atlassian Chaperone. These are interdependent but disabling one won't disable the other altogether.
If an admin disables Atlassian Chaperone, accessing a Service Desk will result in an Internal Server Error (500) page with the following stacktrace:
com.atlassian.soy.renderer.SoyException: Unable to compile Soy templates at: com.atlassian.servicedesk:agent-view-queue com.atlassian.soy.renderer.SoyException: Unable to compile Soy templates at: com.atlassian.servicedesk:agent-view-queue at com.atlassian.soy.impl.DefaultSoyManager.render(DefaultSoyManager.java:124) at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:52) at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:45) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:606) ... Caused by: com.google.common.util.concurrent.UncheckedExecutionException: java.lang.IllegalStateException: Required plugin module com.atlassian.plugins.atlassian-chaperone:chaperone was either missing or disabled at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2234) at com.google.common.cache.LocalCache.get(LocalCache.java:3970) at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:3974) at com.google.common.cache.LocalCache$LocalManualCache.get(LocalCache.java:4834) at com.google.common.cache.LocalCache$LocalManualCache.getUnchecked(LocalCache.java:4839) ...
Steps to Reproduce
- Install JIRA Service Desk
- Create a new Service Desk
- Disable Atlassian Chaperone
- Try to access the Service Desk
Workaround
Do not disable Atlassian Chaperone. If it is disabled, re-enabling it should make the Service Desk accessible again.
However, if the plugin is uninstalled, then JIRA Service Desk will be disabled and can't be re-enabled. In this case, users can only uninstall JIRA Service Desk and re-install it, which will also re-install Atlassian Chaperone.
Suggestion
Dependent plugins of JIRA Service Desk should be made unmodifiable and rely on the status of JIRA Service Desk itself.
Attachments
Issue Links
- incorporates
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- Closed
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- relates to
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JSDSERVER-1033 Uninstalling Service Desk should uninstall its dependencies as well
- Closed