• Type: Bug
• Resolution: Tracked Elsewhere
• Priority: Medium
• Fix Version/s: None
• Affects Version/s: 5.0.0
• Component/s: Customer Portal
• Labels:

  None

1. image-2023-01-24-17-05-45-332.png

   24/Jan/2023 8:05 PM

   18 kB

   Fernanda Gomes

2. image-2023-01-24-17-18-32-827.png

   24/Jan/2023 8:18 PM

   14 kB

   Fernanda Gomes

[JSDSERVER-12341] User picker for Request Participants cannot find a user with a very short name when there are other users that have their name somewhere as part of their name or username

Bartosz Ornatowski made changes - 30/Jan/2023 9:53 PM

Assignee

New: Bartosz Ornatowski [ bornatowski ]

Bartosz Ornatowski made changes - 30/Jan/2023 9:53 PM

Resolution		New: Tracked Elsewhere [ 15 ]
Status	Original: Needs Triage [ 10030 ]	New: Closed [ 6 ]

Collapse comment: Bartosz Ornatowski added a comment - 30/Jan/2023 9:53 PM

Bartosz Ornatowski added a comment - 30/Jan/2023 9:53 PM

Please refer to the linked Jira bugs for resolution of this issue.

Expand comment: Bartosz Ornatowski added a comment - 30/Jan/2023 9:53 PM

Bartosz Ornatowski added a comment - 30/Jan/2023 9:53 PM Please refer to the linked Jira bugs for resolution of this issue.

Bartosz Ornatowski made changes - 30/Jan/2023 9:53 PM

Link

New: This issue is caused by JRASERVER-65142 [ JRASERVER-65142 ]

Bartosz Ornatowski made changes - 30/Jan/2023 9:53 PM

Link

New: This issue is caused by JRASERVER-69836 [ JRASERVER-69836 ]

Bartosz Ornatowski made changes - 30/Jan/2023 9:52 PM

Description

Original: h3. Issue Summary User picker in "Request participants" field cant find the user by their email address ({*}or any other attribute{*}) when the user has a very short name. Example: !image-2023-01-24-17-05-45-332.png!  - Edit an issue and try to add the user as a Participant using its email address: !image-2023-01-24-17-18-32-827.png!  - The user can't be found by email, full name or shortname h3. Steps to Reproduce Not possible to recreate h3. Expected Results Find the user at least by their email address h3. Actual Results The user can't be found by any means h3. Workaround No workaround available

New: h3. Issue Summary User picker in the "Request participants" field can't find the user by their email address ({*}or any other attribute{*}) when the user has a very short name, as described in https://jira.atlassian.com/browse/JRASERVER-69836 and https://jira.atlassian.com/browse/JRASERVER-65142 h3. Expected Results Find the user at least by their email address h3. Actual Results The user can't be found due to less relevant users showing up in higher in the search results. h3. Workaround Change user email to include a custom tag. E.G. User Ha Ha with email address [ha.ha@example.com|mailto:ha.ha@example.com] is not searchable by their full email due to the fact that current Jira implementation of user search treats both the "." and "@" characters as search terms dividers, and search results are limited to 20 and ordered alphabetically. Changing the user email to "ha.ha+jira@example.com" will make them searchable through "ha+jira" term. The emails will arrive to their inbox tagged with "jira" label. The tag can be any word of your choosing, however, people sharing the request will have to know it to be able to search for the user. For resolution of the issue, please refer to Jira tickets JRASERVER-69836 and JRASERVER-65142

Bartosz Ornatowski made changes - 30/Jan/2023 9:33 PM

Summary

Original: When adding a user as a Participant, user picker for Request Participants can find the user

New: User picker for Request Participants cannot find a user with a very short name when there are other users that have their name somewhere as part of their name or username

Bartosz Ornatowski made changes - 30/Jan/2023 4:51 AM

Description

Original: h3. Issue Summary User picker in "Request participants" field cant find the user by it's email address ({*}or any other attribute{*}) when the user has a very short name. Example: !image-2023-01-24-17-05-45-332.png! - Edit an issue and try to add the user as a Participant using its email address: !image-2023-01-24-17-18-32-827.png! - The user cant be found by email, full name or shortname h3. Steps to Reproduce Not possible to recreate h3. Expected Results Find the user at least by it's email address h3. Actual Results The user cant be found by any means h3. Workaround No workaround available

New: h3. Issue Summary User picker in "Request participants" field cant find the user by their email address ({*}or any other attribute{*}) when the user has a very short name. Example: !image-2023-01-24-17-05-45-332.png!  - Edit an issue and try to add the user as a Participant using its email address: !image-2023-01-24-17-18-32-827.png!  - The user can't be found by email, full name or shortname h3. Steps to Reproduce Not possible to recreate h3. Expected Results Find the user at least by their email address h3. Actual Results The user can't be found by any means h3. Workaround No workaround available

Bartosz Ornatowski made changes - 30/Jan/2023 4:49 AM

Introduced in Version

Original: 9

New: 4

SET Analytics Bot made changes - 26/Jan/2023 4:04 AM

Support reference count

New: 1

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