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  1. Jira Service Management Data Center
  2. JSDSERVER-1221

Newly Created SLA Metric should not Affect the Existing Issues

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    • Suggestion
    • Resolution: Low Engagement
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    • SLA
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    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It would be better if the new SLA metric will only apply to the new tickets after it's creation rather than back calculating the number of hours for old issues inside that Service Desk.

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          Suggestion - JSDCLOUD-1221 Newly Created SLA Metric should not Affect the Existing Issues

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              Unassigned Unassigned
              acardino Anna Cardino (Inactive)
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                Updated:
                Resolved:

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