Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Description
Newly Created SLA Metric should not Affect the Existing Issues
Why this is important?
It would be better if the new SLA metric will only apply to the new tickets after it's creation rather than back calculating the number of hours for old issues inside that Service Desk.
Workaround (if any)
NA
Attachments
Issue Links
- is related to
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JSDSERVER-1221 Newly Created SLA Metric should not Affect the Existing Issues
- Closed