Newly Created SLA Metric should not Affect the Existing Issues

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       Problem Description
      Newly Created SLA Metric should not Affect the Existing Issues

      Why this is important?

      It would be better if the new SLA metric will only apply to the new tickets after it's creation rather than back calculating the number of hours for old issues inside that Service Desk.

      Workaround (if any)

      NA

            Assignee:
            Unassigned
            Reporter:
            Anna Cardino (Inactive)
            Votes:
            7 Vote for this issue
            Watchers:
            9 Start watching this issue

              Created:
              Updated:
              Resolved: