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  1. Jira Service Management Cloud
  2. JSDCLOUD-1221

Newly Created SLA Metric should not Affect the Existing Issues

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

       Problem Description
      Newly Created SLA Metric should not Affect the Existing Issues

      Why this is important?

      It would be better if the new SLA metric will only apply to the new tickets after it's creation rather than back calculating the number of hours for old issues inside that Service Desk.

      Workaround (if any)

      NA

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          Suggestion - JSDSERVER-1221 Newly Created SLA Metric should not Affect the Existing Issues

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              Unassigned Unassigned
              acardino Anna Cardino (Inactive)
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                Created:
                Updated: