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  1. Jira Service Management Data Center
  2. JSDSERVER-12044

Make white email text black

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Email - Incoming
    • 4
    • 4
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      With the popularity of dark mode, some email texts are sent in white, making the text invisible for the agents.

      Workaround

      There are 2 options:

      • Disable HTML parsing in Administration > Applications > Email requests
      • Create an automation rule to remove the color tag. For example, in Automation for Jira, we can create a rule to add a new comment with the text in black instead:

        1. image-2022-10-14-19-43-58-251.png
          37 kB
          Allan Gandelman

            [JSDSERVER-12044] Make white email text black

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            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 978215 ]
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              Unassigned Unassigned
              5fb7769fcbc7 Allan Gandelman
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                Created:
                Updated: