Make white email text black

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    • Type: Suggestion
    • Resolution: Unresolved
    • None
    • Component/s: Email - Incoming
    • 2
    • 5

      With the popularity of dark mode, some email texts are sent in white, making the text invisible for the agents.

      Workaround

      There are 2 options:

      • Disable HTML parsing in Administration > Applications > Email requests
      • Create an automation rule to remove the color tag. For example, in Automation for Jira, we can create a rule to add a new comment with the text in black instead:

        1. image-2022-10-14-19-43-58-251.png
          image-2022-10-14-19-43-58-251.png
          37 kB

            Assignee:
            Unassigned
            Reporter:
            Allan Gandelman
            Votes:
            5 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated: