Make white email text black

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    • Type: Suggestion
    • Resolution: Unresolved
    • None
    • Component/s: Email - Incoming
    • 2
    • 6

      With the popularity of dark mode, some email texts are sent in white, making the text invisible for the agents.

      Workaround

      There are 2 options:

      • Disable HTML parsing in Administration > Applications > Email requests
      • Create an automation rule to remove the color tag. For example, in Automation for Jira, we can create a rule to add a new comment with the text in black instead:

        1. image-2022-10-14-19-43-58-251.png
          image-2022-10-14-19-43-58-251.png
          37 kB

              Assignee:
              Unassigned
              Reporter:
              Allan Gandelman
              Votes:
              6 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated: