• Type: Bug
• Resolution: Tracked Elsewhere
• Priority: Low
• Fix Version/s: 2.5.4, 2.6.0-OD-10
• Affects Version/s: 2.1
• Component/s: Issue View
• Labels:

  • IE11
  • affects-server

[JSDSERVER-1201] Detailed filter view working improperly with IE11

Collapse comment: Frank Latino added a comment - 04/Mar/2016 1:34 PM

Frank Latino added a comment - 04/Mar/2016 1:34 PM

Thanks @Eric Gemme!

We are planning on moving to JIRA 7 / Service Desk 3 later this year but we'll need to do a bit of planning and testing first. I just wanted to see if there was an interim (JIRA 6.4.11+ / Service Desk 2.4.3+) updates I could install in the interim to solve this quicker.
We've also got Firefox installed, so we have a workaround for now.

Thanks for your help!

Expand comment: Frank Latino added a comment - 04/Mar/2016 1:34 PM

Frank Latino added a comment - 04/Mar/2016 1:34 PM Thanks @Eric Gemme! We are planning on moving to JIRA 7 / Service Desk 3 later this year but we'll need to do a bit of planning and testing first. I just wanted to see if there was an interim (JIRA 6.4.11+ / Service Desk 2.4.3+) updates I could install in the interim to solve this quicker. We've also got Firefox installed, so we have a workaround for now. Thanks for your help!

Collapse comment: Eric Gemme added a comment - 04/Mar/2016 12:01 PM

Eric Gemme added a comment - 04/Mar/2016 12:01 PM

@Frank Latino,

I can't remember exactly which release fixed this issue as we move forward quite quickly as they come out. What I can tell, is as of JIRA SOFTWARE 7.1 with SERVICE DESK 3.1, this bug doesn't occur anymore. If I recover well, I would say it IE start working correctly at the release of JIRA SOFTWARE 7.0 and SERVICE DESK 3.0 which all together changed a lot of little cosmetic things in JIRA.

Expand comment: Eric Gemme added a comment - 04/Mar/2016 12:01 PM

Eric Gemme added a comment - 04/Mar/2016 12:01 PM @Frank Latino, I can't remember exactly which release fixed this issue as we move forward quite quickly as they come out. What I can tell, is as of JIRA SOFTWARE 7.1 with SERVICE DESK 3.1, this bug doesn't occur anymore. If I recover well, I would say it IE start working correctly at the release of JIRA SOFTWARE 7.0 and SERVICE DESK 3.0 which all together changed a lot of little cosmetic things in JIRA.

Collapse comment: Frank Latino added a comment - 03/Mar/2016 8:53 PM

Frank Latino added a comment - 03/Mar/2016 8:53 PM

This issue is marked as done, but I'm unsure as to which version this bug was fixed. We are running JIRA 6.4.11 and JSD 2.4.3. We'll eventually be upgrading to JIRA 7 and Service Desk 3, but we also use IE 11 as our enterprise browser our Windows machines.

Expand comment: Frank Latino added a comment - 03/Mar/2016 8:53 PM

Frank Latino added a comment - 03/Mar/2016 8:53 PM This issue is marked as done, but I'm unsure as to which version this bug was fixed. We are running JIRA 6.4.11 and JSD 2.4.3. We'll eventually be upgrading to JIRA 7 and Service Desk 3, but we also use IE 11 as our enterprise browser our Windows machines.

Collapse comment: Tyler_Carrington added a comment - 23/Jul/2015 9:52 PM, Edited by Tyler_Carrington - 23/Jul/2015 9:54 PM

Tyler_Carrington added a comment - 23/Jul/2015 9:52 PM - edited

This bug does not occur with the 'customer-portal-web-panel' module disabled of the JIRA Service Desk plugin. Disabling that single module can be used an alternative temporary workaround.

Expand comment: Tyler_Carrington added a comment - 23/Jul/2015 9:52 PM, Edited by Tyler_Carrington - 23/Jul/2015 9:54 PM

Tyler_Carrington added a comment - 23/Jul/2015 9:52 PM - edited This bug does not occur with the 'customer-portal-web-panel' module disabled of the JIRA Service Desk plugin. Disabling that single module can be used an alternative temporary workaround.

Collapse comment: Tyler_Carrington added a comment - 15/Jul/2015 2:08 PM

Tyler_Carrington added a comment - 15/Jul/2015 2:08 PM

As a company we are switching to IE 11 as our standard browser. This bug is directly affects our user's day to day experience and significantly slows down users load times.

Expand comment: Tyler_Carrington added a comment - 15/Jul/2015 2:08 PM

Tyler_Carrington added a comment - 15/Jul/2015 2:08 PM As a company we are switching to IE 11 as our standard browser. This bug is directly affects our user's day to day experience and significantly slows down users load times.