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  1. Jira Service Management Data Center
  2. JSDSERVER-11937

The Add Comment button on issues redirects to a different comment page

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      Issue Summary

      When clicking the ADD Comment button of a JSM issue, instead of opening a pop window or simply opening the comment box below, JSM is redirecting to a new window with a different URL such as http://localhost:8510/j510/secure/AddComment!default.jspa?id=10037

      Steps to Reproduce

      1. Open any JSM issue
      2. Click on the Add Comment button

      Expected Results

      Open a comment box on the same page. Screen Recording 2022-08-22 at 19.13.02.mov

      Actual Results

      Jira redirects to a different page to comment. Screen Recording 2022-08-22 at 19.13.27.mov

      The below WARN is thrown in the atlassian-jira.log file:

      2022-08-22 19:22:36,193-0300 http-nio-8510-exec-18 WARN admin 1162x773x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:36,195-0300 http-nio-8510-exec-18 WARN admin 1162x773x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:36,195-0300 http-nio-8510-exec-18 WARN admin 1162x773x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:36,195-0300 http-nio-8510-exec-18 WARN admin 1162x773x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:36,195-0300 http-nio-8510-exec-18 WARN admin 1162x773x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:36,195-0300 http-nio-8510-exec-18 WARN admin 1162x773x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:36,195-0300 http-nio-8510-exec-18 WARN admin 1162x773x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:36,195-0300 http-nio-8510-exec-18 WARN admin 1162x773x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:39,584-0300 http-nio-8510-exec-4 WARN admin 1162x783x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:39,585-0300 http-nio-8510-exec-4 WARN admin 1162x783x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:39,585-0300 http-nio-8510-exec-4 WARN admin 1162x783x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:39,585-0300 http-nio-8510-exec-4 WARN admin 1162x783x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:39,585-0300 http-nio-8510-exec-4 WARN admin 1162x783x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:39,585-0300 http-nio-8510-exec-4 WARN admin 1162x783x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:39,585-0300 http-nio-8510-exec-4 WARN admin 1162x783x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type. 2022-08-22 19:22:39,585-0300 http-nio-8510-exec-4 WARN admin 1162x783x2 13601 0:0:0:0:0:0:0:1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type.

      Workaround

      Instead of clicking the Add Comment button, simply click on the comment box to type the comments. Screen Recording 2022-08-22 at 19.18.04.mov

        1. Screen Recording 2022-08-22 at 19.18.04.mov
          1.94 MB
        2. Screen Recording 2022-08-22 at 19.13.02.mov
          1.63 MB
        3. Screen Recording 2022-08-22 at 19.13.27.mov
          2.18 MB

          Form Name

            [JSDSERVER-11937] The Add Comment button on issues redirects to a different comment page

            Sandip Shrivastava made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 944153 ]
            Sandip Shrivastava made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 944153 ]
            Julien Rey made changes -
            Link New: This issue is related to JSDSERVER-14915 [ JSDSERVER-14915 ]
            Roberto Basting made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 820723 ]
            Jatinder Singh made changes -
            Link New: This issue relates to JSDSERVER-14405 [ JSDSERVER-14405 ]
            Roberto Basting made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 815679 ]
            Yufei Zuo made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 776736 ]
            Martin Ma made changes -
            Remote Link New: This issue links to "Service Desk Master › OBR generation for JSM (Service Desk Master) › JSDSERVER-11937-test-workaround (server-syd-bamboo)" [ 762247 ]
            Martin Ma made changes -
            Remote Link New: This issue links to "Z Bart Test › Marc › JSDSERVER-11937-test-workaround (server-syd-bamboo)" [ 762246 ]
            Martin Ma made changes -
            Remote Link New: This issue links to "Service Desk Master › Service Desk Visual Regression - Master › JSDSERVER-11937-test-workaround (server-syd-bamboo)" [ 762346 ]

              mma Martin Ma
              85117f08a273 Guz
              Affected customers:
              1 This affects my team
              Watchers:
              20 Start watching this issue

                Created:
                Updated:
                Resolved: