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  1. Jira Service Management Data Center
  2. JSDSERVER-1188

Change from name on issue created notifications sent to customers

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Email - Outgoing
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, notifications sent to the customer say that they are "from" the user who triggered the notification.

      When a customer creates an issue in the customer portal the issue created email appears "from" the customer. This introduces confusion as customers do not expect that the email will appear "from" themself.

      • If this message appeared "from" service desk it would reduce the potential for confusion

            [JSDSERVER-1188] Change from name on issue created notifications sent to customers

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011351 ] New: JAC Suggestion Workflow 3 [ 3646622 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664120 ] New: JAC Suggestion Workflow [ 3011351 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323480 ] New: Confluence Workflow - Public Facing v4 [ 2664120 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052274 ] New: JSD Suggestion Workflow - TEMP [ 2323480 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047797 ] New: JSD Suggestion Workflow [ 2052274 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280032 ] New: JSD Suggestion Workflow - TEMP [ 2047797 ]
            jonah (Inactive) made changes -
            Description Original: Currently, notifications sent to the customer say that they are "from" the user who triggered the notification.

            When a customer creates an issue in the customer portal the issue created email appears "from" the customer. This introduces confusion as customers do not expect that the email will appear "from" themself.
            * If this message appeared "from" service desk it would reduce the potential for confusion



            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1188].
              {panel}

            Currently, notifications sent to the customer say that they are "from" the user who triggered the notification.

            When a customer creates an issue in the customer portal the issue created email appears "from" the customer. This introduces confusion as customers do not expect that the email will appear "from" themself.
            * If this message appeared "from" service desk it would reduce the potential for confusion



            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1188 [ JSDCLOUD-1188 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 769881 ] New: JSD Suggestion Workflow [ 1280032 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Tim Evans (Inactive) made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 96269 ] New: This issue links to "Page (Extranet)" [ 96269 ]

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
              Votes:
              6 Vote for this issue
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: