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  1. Jira Service Management Data Center
  2. JSDSERVER-1175

Attachment links in SD notification mails miss base.url

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
    • None
    • 1.2.7, 2.0.3
    • Email - Outgoing

      Links to attachments added to an SD issue, are missing the instances base.url effectively creating a non-existing link.

      Step to reproduce, on a Service Desk enabled project:

      • In the issue view, go to More Actions -> Attach Files
      • Add a new attachment
      • In the same dialog, embed the attachment, eg: [^attachment.ext]
      • After receiving the notification, try to open the link to the attachment. You'll find that the attachment link is broken

      Example 2:

      • On an existing issue with attachment
      • Go to More Actions -> Attach Files
      • Embed the existing attachment in the comment field, eg: [^filename.ext]
      • After receiving the notification, try to open the link to the attachment.

      Conclusion: When we embed an attachment via the Attach Files dialogue, the link to the attachment in the JSD notification is broken.

            [JSDSERVER-1175] Attachment links in SD notification mails miss base.url

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305005 ] New: JAC Bug Workflow v3 [ 3125598 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058924 ] New: JSD Bug Workflow v5 - TEMP [ 2305005 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056293 ] New: JSD Bug Workflow v5 [ 2058924 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955804 ] New: JSD Bug Workflow v5 - TEMP [ 2056293 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615783 ] New: JSD Bug Workflow v5 [ 1955804 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602947 ] New: JSD Bug Workflow v4 [ 1615783 ]
            Marty (Inactive) made changes -
            Component/s New: Email - Outgoing [ 27895 ]
            Component/s Original: Attachments [ 44401 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398814 ] New: JSD Bug Workflow v2 [ 1602947 ]
            Marty (Inactive) made changes -
            Component/s New: Attachments [ 44401 ]

              knguyen@atlassian.com Kha Nguyen (Inactive)
              mnassette MJ (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: