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Suggestion
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Resolution: Duplicate
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None
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177
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28
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Hi everyone,
Thank you for your interest in this suggestion.
We have identified that this is a duplicate of 'Add fields (view only) in Customer Portal JSDSERVER-4328'. We are actively reviewing this suggestion and will continue to track interest on the other ticket. Please watch JSDSERVER-4328 for future updates.
Kind regards,
Charlie
Jira Service Management, Server & Data Center
Problem Definition
in JIRA Service Desk, the fields need to be added to the request type in order to be shown on the request/issue view page in the customer portal. And it also means that it will appear on issue creation screen, and make it editable by the customers.
For example, I'd like to show the due date of a request to customers, but only Agents should be able to set it.
Suggested Solution
Add an option to allow the field to be editable by the customer or not. If the field is editable, it should appear in the Create Request screen – otherwise, it would be read-only.
- duplicates
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- Future Consideration
- is related to
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- Future Consideration
- relates to
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- Closed
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- Gathering Interest
- mentioned in
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![[Extranet] Page](/images/icons/generic_link_16.png "[Extranet] Page")
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[JSDSERVER-1107] Read-only fields on Customer Portal (only editable by Agents, but still displayed to customers)
What is the "App Extentions for Jira Service Desk" that you speak of? I don't see that as an add-on. Thank you.
| Description |
Original:
{panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1107]. {panel} h3. Problem Definition in JIRA Service Desk, the fields need to be added to the request type in order to be shown on the request/issue view page in the customer portal. And it also means that it will appear on issue creation screen, and make it editable by the customers. For example, I'd like to show the due date of a request to customers, but only Agents should be able to set it. h3. Suggested Solution Add an option to allow the field to be editable by the customer or not. If the field is editable, it should appear in the Create Request screen -- otherwise, it would be read-only. |
New:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1107]. {panel} {panel:title=Atlassian Update – 2 June 2021|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Thank you for your interest in this suggestion. We have identified that this is a duplicate of 'Add fields (view only) in Customer Portal JSDSERVER-4328'. We are actively reviewing this suggestion and will continue to track interest on the other ticket. Please watch JSDSERVER-4328 for future updates. Kind regards, Charlie Jira Service Management, Server & Data Center {panel} h3. Problem Definition in JIRA Service Desk, the fields need to be added to the request type in order to be shown on the request/issue view page in the customer portal. And it also means that it will appear on issue creation screen, and make it editable by the customers. For example, I'd like to show the due date of a request to customers, but only Agents should be able to set it. h3. Suggested Solution Add an option to allow the field to be editable by the customer or not. If the field is editable, it should appear in the Create Request screen – otherwise, it would be read-only. |
| Resolution | New: Duplicate [ 3 ] | |
| Status | Original: Gathering Interest [ 11772 ] | New: Closed [ 6 ] |
| Link | New: This issue duplicates JSDSERVER-4328 [ JSDSERVER-4328 ] |
Hi everyone,
Thank you for your interest in this suggestion.
We have identified that this is a duplicate of 'Add fields (view only) in Customer Portal JSDSERVER-4328'. We are actively reviewing this suggestion and will continue to track interest on the other ticket. Please watch JSDSERVER-4328 for future updates.
Kind regards,
Charlie
Jira Service Management, Server & Data Center
| UIS | Original: 207 | New: 177 |
| UIS | Original: 236 | New: 207 |
| UIS | Original: 206 | New: 236 |
| UIS | Original: 207 | New: 206 |
+1. This would allow us to get several of our customer workflows off of paper and into our customer portal.