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  1. Jira Service Management Data Center
  2. JSDSERVER-1046

Custom field with type "Checkboxes" appears as dropdown box on customer portal

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Medium Medium
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    • Customer Portal
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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      When I add a custom field with the type "Checkboxes" it appears as a dropdown box on the customer portal (see pictures attached)

      If I create an issue manually it seems to be correct and appears as checkboxes.

        1. CreateIssue.PNG
          CreateIssue.PNG
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        2. CustomerPortal.PNG
          CustomerPortal.PNG
          11 kB

          Form Name

            [JSDSERVER-1046] Custom field with type "Checkboxes" appears as dropdown box on customer portal

            Ed Zhang (Automation) added a comment -

            Hi Marius,

            This issue should have been resolved in the latest Cloud release and in JIRA Service Desk 2.1

            Please let us know if you still encounter this problem after updating.

            Ed Zhang (Automation) added a comment - Hi Marius, This issue should have been resolved in the latest Cloud release and in JIRA Service Desk 2.1 Please let us know if you still encounter this problem after updating.

              Unassigned Unassigned
              a53f1858-6745-45c7-96d3-1d8ce3120957 Deleted Account (Inactive)
              Affected customers:
              0 This affects my team
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                Created:
                Updated:
                Resolved: