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  1. Jira Service Management Data Center
  2. JSDSERVER-1040

Cannot handle 'bulk' or email not specifically sent to service desk support email

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Setup ServiceDesk1 email settings to read from email test1@example.com over POP
      Send email to test1@example.com
      Ticket Created in ServiceDesk1 (OK)
      test1@example.com is part of the mailing list list1@example.com
      Send an email to list1@example.com
      Email is properly received to the Inbox of test1@example.com (OK)
      Email then disappears from the Inbox of test1@example.com (OK: since JIRA Service Desk retrieves the whole inbox in POP mode)
      Ticket NOT Created in ServiceDesk1 (NOK!)

            [JSDSERVER-1040] Cannot handle 'bulk' or email not specifically sent to service desk support email

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011423 ] New: JAC Suggestion Workflow 3 [ 3646679 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664254 ] New: JAC Suggestion Workflow [ 3011423 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324192 ] New: Confluence Workflow - Public Facing v4 [ 2664254 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052964 ] New: JSD Suggestion Workflow - TEMP [ 2324192 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047977 ] New: JSD Suggestion Workflow [ 2052964 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279892 ] New: JSD Suggestion Workflow - TEMP [ 2047977 ]
            jonah (Inactive) made changes -
            Description Original: Setup ServiceDesk1 email settings to read from email test1@example.com over POP
            Send email to test1@example.com
            Ticket Created in ServiceDesk1 (OK)
            test1@example.com is part of the mailing list list1@example.com
            Send an email to list1@example.com
            Email is properly received to the Inbox of test1@example.com (OK)
            Email then disappears from the Inbox of test1@example.com (OK: since JIRA Service Desk retrieves the whole inbox in POP mode)
            Ticket NOT Created in ServiceDesk1 (NOK!)             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1040].
              {panel}

            Setup ServiceDesk1 email settings to read from email test1@example.com over POP
            Send email to test1@example.com
            Ticket Created in ServiceDesk1 (OK)
            test1@example.com is part of the mailing list list1@example.com
            Send an email to list1@example.com
            Email is properly received to the Inbox of test1@example.com (OK)
            Email then disappears from the Inbox of test1@example.com (OK: since JIRA Service Desk retrieves the whole inbox in POP mode)
            Ticket NOT Created in ServiceDesk1 (NOK!)
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1040 [ JSDCLOUD-1040 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 758251 ] New: JSD Suggestion Workflow [ 1279892 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              pdoan Phuong Doan (Inactive)
              dblack David Black
              Votes:
              1 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: