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  1. Jira Service Management Data Center
  2. JSDSERVER-1020

There is no way to restrict internal comments by role or group

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      After the introdution of Service Desk 2.0 it is no longer possible to restrict comments by role or group as it is hardcoded to collaborators and agents.

      Together with JSD-1019, JSD-40, JSD-270 and JSD-86 this prevents many of our customers from using Service Desk 2.0, as giving customers direct JIRA access is the only way to work around those issues.

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            [JSDSERVER-1020] There is no way to restrict internal comments by role or group

            Ed Zhang (Automation) added a comment -

            Hi Thomas,

            Please watch/vote on JSD-829 for future updates

            Ed Zhang (Automation) added a comment - Hi Thomas, Please watch/vote on JSD-829 for future updates

              Unassigned Unassigned
              theidenreich Thomas Heidenreich (//S)
              Affected customers:
              3 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: