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  1. Jira Service Management Data Center
  2. JSDSERVER-1020

There is no way to restrict internal comments by role or group

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      After the introdution of Service Desk 2.0 it is no longer possible to restrict comments by role or group as it is hardcoded to collaborators and agents.

      Together with JSD-1019, JSD-40, JSD-270 and JSD-86 this prevents many of our customers from using Service Desk 2.0, as giving customers direct JIRA access is the only way to work around those issues.

            [JSDSERVER-1020] There is no way to restrict internal comments by role or group

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304977 ] New: JAC Bug Workflow v3 [ 3125578 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058896 ] New: JSD Bug Workflow v5 - TEMP [ 2304977 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056264 ] New: JSD Bug Workflow v5 [ 2058896 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955763 ] New: JSD Bug Workflow v5 - TEMP [ 2056264 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615700 ] New: JSD Bug Workflow v5 [ 1955763 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602848 ] New: JSD Bug Workflow v4 [ 1615700 ]
            Marty (Inactive) made changes -
            Component/s New: Customer Portal [ 26191 ]
            Component/s Original: Comments [ 44400 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398512 ] New: JSD Bug Workflow v2 [ 1602848 ]
            Marty (Inactive) made changes -
            Component/s New: Comments [ 44400 ]

              Unassigned Unassigned
              theidenreich Thomas Heidenreich (//S)
              Affected customers:
              3 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: