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  1. Jira Service Management Data Center
  2. JSDSERVER-1011

Some emails cause loop creation of tickets.

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      In some circumstances, some emails may cause loop creation of tickets.

      Some found reasons are:

      • Emails sent from Allstream's webmail system.
      • Images from emails do not have a filename.

          Form Name

            [JSDSERVER-1011] Some emails cause loop creation of tickets.

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304990 ] New: JAC Bug Workflow v3 [ 3125587 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058909 ] New: JSD Bug Workflow v5 - TEMP [ 2304990 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056277 ] New: JSD Bug Workflow v5 [ 2058909 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955784 ] New: JSD Bug Workflow v5 - TEMP [ 2056277 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615738 ] New: JSD Bug Workflow v5 [ 1955784 ]
            jonah (Inactive) made changes -
            Description Original: In some circumstances, some emails may cause loop creation of tickets.

            Some found reasons are:
            - Emails sent from Allstream's webmail system.
            - Images from emails do not have a filename.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1011].
              {panel}

            In some circumstances, some emails may cause loop creation of tickets.

            Some found reasons are:
            - Emails sent from Allstream's webmail system.
            - Images from emails do not have a filename.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1011 [ JSDCLOUD-1011 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-server New: affects-cloud affects-server
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602891 ] New: JSD Bug Workflow v4 [ 1615738 ]

              pdoan Phuong Doan (Inactive)
              pdoan Phuong Doan (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: