[JSDSERVER-1011] Some emails cause loop creation of tickets. - Create and track feature requests for Atlassian products.

We couldn't load the project sidebar. Refresh the page to try again.
If the problem persists, contact your Jira admin.

Type: Bug
Resolution: Fixed
Priority: High
Fix Version/s: 2.1, 2.2-OD-01
Affects Version/s: 2.0.2
Component/s: Email - Incoming
Labels:
- affects-cloud
- affects-server

Bug Fix Policy:
View Atlassian Server bug fix policy

NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

In some circumstances, some emails may cause loop creation of tickets.

Some found reasons are:

Emails sent from Allstream's webmail system.
Images from emails do not have a filename.

relates to

JSDCLOUD-1011 Some emails cause loop creation of tickets.

Closed

mentioned in: Page No Confluence page found with the given URL.; Page No Confluence page found with the given URL.; Page No Confluence page found with the given URL.; 16 November 2014 to 21 November 2014; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(13 mentioned in)

Form Name

There are no comments yet on this issue.

Assignee:: Phuong Doan (Inactive)

Reporter:: Phuong Doan (Inactive)

Affected customers:: 0 This affects my team

Watchers:: 3 Start watching this issue

Created:: 27/Oct/2014 6:51 AM

Updated:: 27/Mar/2019 5:46 AM

Resolved:: 19/Nov/2014 6:38 AM