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  1. Jira Service Management Cloud
  2. JSDCLOUD-9732

Moved tickets to ITSM projects don't show on the specialised queues

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    • Icon: Bug Bug
    • Resolution: Won't Fix
    • Icon: Low Low
    • Issue View
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      Issue Summary

      Moved ticket to ITSM project doesnt show in the specialised queues (Service Requests/Problems/Incidents/Changes)

      Steps to Reproduce

      1. Create a service request
      2. Move to a different ITSM project

      Expected Results

      The service request to show in the correct queue

      Actual Results

      Service request doesn't show in the service request queue (only in general queue)
      Description field box changes

      Workaround

      Edit the Customer request type, to force it to be recognized.

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          Screenshot 2021-02-15 at 15.21.26.png
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            [JSDCLOUD-9732] Moved tickets to ITSM projects don't show on the specialised queues

            Rachel Crossman (Inactive) made changes -
            Assignee New: Rachel Crossman [ rcrossman@atlassian.com ]
            Rachel Crossman (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1835 [ JSDCLOUD-1835 ]
            Yuting Qin made changes -
            Component/s New: Issue View [ 46701 ]
            Component/s Original: Request Type Configuration [ 46711 ]
            Yuting Qin made changes -
            Resolution New: Won't Fix [ 2 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]
            Edouard Kaiser made changes -
            Component/s New: Request Type Configuration [ 46711 ]
            Component/s Original: Queues [ 46702 ]
            Bugfix Automation Bot made changes -
            Support reference count New: 1
            Ana Viseu created issue -

              rcrossman@atlassian.com Rachel Crossman (Inactive)
              79302268a842 Ana Viseu
              Affected customers:
              0 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: