Moved tickets to ITSM projects don't show on the specialised queues

Issue Summary

Moved ticket to ITSM project doesnt show in the specialised queues (Service Requests/Problems/Incidents/Changes)

Steps to Reproduce

1. Create a service request
2. Move to a different ITSM project

Expected Results

The service request to show in the correct queue

Actual Results

Service request doesn't show in the service request queue (only in general queue)
Description field box changes

Workaround

Edit the Customer request type, to force it to be recognized.