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  1. Jira Service Management Cloud
  2. JSDCLOUD-9732

Moved tickets to ITSM projects don't show on the specialised queues

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    • Icon: Bug Bug
    • Resolution: Won't Fix
    • Icon: Low Low
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      Issue Summary

      Moved ticket to ITSM project doesnt show in the specialised queues (Service Requests/Problems/Incidents/Changes)

      Steps to Reproduce

      1. Create a service request
      2. Move to a different ITSM project

      Expected Results

      The service request to show in the correct queue

      Actual Results

      Service request doesn't show in the service request queue (only in general queue)
      Description field box changes

      Workaround

      Edit the Customer request type, to force it to be recognized.

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        2. Screenshot 2021-02-15 at 15.21.26.png
          Screenshot 2021-02-15 at 15.21.26.png
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            [JSDCLOUD-9732] Moved tickets to ITSM projects don't show on the specialised queues

            Yuting Qin added a comment -

            Won't fix as when you move issue to a different project, you have to change its request type which belongs to the new project to make it show up in the correct ITSM queues

            Yuting Qin added a comment - Won't fix as when you move issue to a different project, you have to change its request type which belongs to the new project to make it show up in the correct ITSM queues

              rcrossman@atlassian.com Rachel Crossman (Inactive)
              79302268a842 Ana Viseu
              Affected customers:
              0 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: