At the customer portal, users are able to submit a request before the attachment upload has been concluded

XMLWordPrintable

    • 2
    • Minor

      Issue Summary

      At the customer portal, users are able to submit a request before the attachment upload has been concluded

      Steps to Reproduce

      1. Access Jira Service Desk portal
      2. Try to raise a request and upload a file along with the request
      3. Submit the request before the upload finishes up

      Expected Results

      • User should not be able to raise the request until the upload is finished up.

      Actual Results

      The ticket is created without the attachment

      Notes

      • To reproduce that try to upload large files so you can submit the request before the upload finishes up.
      • If you try to upload a file after the ticket was created the comment button stays grayed out until the upload is finished.

        1. image (5).png
          439 kB
          Ricardo N

            Assignee:
            Sushant Koshy
            Reporter:
            Thiago Behm.
            Votes:
            25 Vote for this issue
            Watchers:
            10 Start watching this issue

              Created:
              Updated:
              Resolved: